Extended Stay America Suites - Lexington - Tates Creek, Lexington

3.5

Good - 3.5 out of 5

Harper Fri, 3 May 2024

Good

Very good

Good

Very good

Disappointing

Liked: Staff Jessica was great
Disliked: Room or bed

Liked: Location
Disliked: Nothing comes to mind

Skip this one, keep looking

Liked: The price, it was cheaper than any other; now I know why
Disliked: I in no way can recommend this hotel, at all. This place is the worst hotel I’ve ever stayed at, in my life! If a negative rating was possible, I’d be rating it as negative.As other users have mentioned, the non-smoking signs are a joke. The entire place reeked of smoke. Badly. The hallways in particular smelled like a smoky bar at 2:00 in the morning.The actual room wasn’t really dirty, just very run-down, old, cramped and not very comfortable. There were two queen sized beds crammed in, where only one belonged. Both were on metal frames, clearly visible.The A/C unit keep shutting off, and flashed a ‘Check Filter’ warning. It was clear the filter was overdue for a cleaning, as the A/C unit spewed out these black floaties that speckled the bed. They looked like soot, but were oily; as we cleaned off the bed, more would appear. The A/C unit clearly needed a good cleaning.There were cigarette burns in the bathroom sink – where people had set their cigarettes down, smoking with the fan on? The counter laminate was pulled away from the wall; The bathroom door dragged against the floor, so you could not open/close it. ( making scratch marks on the floor)Also, as other reviewers had mentioned – we too should have simply turned around and left; But all the major chains were roughly $200, this was $110. Now I know why.

Passable

Disliked: Hard to find

Good

Liked: the staff was very friendly. even though this is a non-smoking hotel, people definitely smoke inside. our room smelled very much like someone had been smoking in there. we went to the front desk and she moved our room right away. she was apologetic and very kind about it. our stay in the room was confortable. slightly outdated but I expected that based on other reviews. the bed was comfortable and the room was clean. The water was hot and pressure was great. I have no complaints about the room itself or the hotel (other than the smoke.)
Disliked: the lobby smelled like cigarette smoke. as a non smoker, I am very sensitive to that smell. it gave me a slight headache to walk through the lobby, but once I got through it, I was good. I was not able to smell it in my room.