Extended Stay America Suites - Indianapolis - West 86th St.

Very good

I want to get a...

Liked: Location great, breakfast perfect. Staff wonderful. Live it here
Disliked: Nothing bad to say, I would definitely come again.

Old appliances no work

Liked: PeopleWere great
Disliked: Bed bugs dishwasher sinks etc leaking or no work stove top no work

Safe place to stay. Clean...

Liked: Staff, room, and cleanness
Disliked: Poor breakfast

Bad

Liked: The front desk assistant Shaneice was excellent and she was the sole reason why the stay overall was manageable. The lights in our batroom did not work, nor the electric outlets and maintenance would not be in until we checked out, but the way she handled the situation and her empathy was excellent even though we were extremely dissatisfied. Also, the room smelled aweful, like sewer and moldy water
Disliked: Upon checkout, we asked for a late checkout (1 hour later) and were told no, however, you would have thought the manager herself would be empathetic to the terrible room we had and our overall disappointing experience, but she was not? Nevertheless, it is staff like Shaneice who obviously is the heart of the hotel which again was evident in how she handled our situation and the interaction of other guests I witnessed while there.

Disappointing

Liked: What breakfast? Had a few muffins and breakfast bars
Disliked: Not having a dog next door (3rd floor) barking all night. Not a good selection for breakfast

Very good

Pleasant

Bad

Disliked: I had a water leak in my room which got no attention. I have been back a week and no one has called to address my situation. I called and have also received no call back. I was not moved to another room, nor did anyone come to my room after notifying the front desk. I was told there was nothing they could do and given rags to address the situation myself. Absolutely horrible experience.