Extended Stay America Houston - Stafford, Stafford

Surprise Surgery

Liked: The staff...... especially Reba, she was constantly helping me with my requests....we were on a weekend getaway when my husband had to be rushed to Houston for emergency surgery....
Disliked: I wish the breakfast had more choices...

Comfortable

Liked: Friendly staff - clean - quite
Disliked: Everything was as expected

Emergency trip for emergency surgery

Liked: The cleanliness of our room .. .we have been fortunate enough to stay in #314 about 5-6 times....it's our favorite!!!!! (even though it doesn't have drawers in the cabinet for our clothes?)
Disliked: That some people don't respect the handicap parking space close to our room... We come into town for doctor visits and surgeries.....this trip was emergency surgery and unfortunately my husband had further to walk because the guest in #315 didn't respect the handicap parking when he and his son came in from playing baseball .....

Passable

Beautiful hotel

Liked: The decor in the room
Disliked: The cold egg

Exceptional

Liked: Love the room and it's clean.

It was alright would not...

Liked: Wasn't what was expecting and wanted. I've to properties like this one that have had full breakfast I'm talking about cereal, sausages, yogurt, waffles, eggs, milk, different variety of juices, coffee, tea was real good for the kids but this location only does muffins, fruit, juice, and I believe coffee.All of the locations are like that.
Disliked: They didn't give me extra sheets, like I requested both rooms there was a dead bed bug in one of the towels, the rooms had a odor that linger the appliances in some of the rooms need to be updated the phones in the rooms need to be upgraded as well the phone in the first room I had didn't work at all, and in the second one the phone kept shorting out it was very old, beds need to be updated as well in some rooms not all of them were comfortable.

Disappointing

Liked: The price. And the refrigerator/microwave
Disliked: Only 2 very small hard pillows, hard bed, no coffee maker in room, horrible coffee in lobby. No towel replacements ( apparently we are supposed to go trade in our forties for new, but didn't know that until checkout).