Superb

Disappointing

Exceptional

Liked: Room paid for was sold to others upon arrival and  front desk was totally unhelpful and rude and worse.
Disliked: This was the worst hotel experience ever as the front desk used a homophobic slur at us. HORRIBLE customer service. Corporate has not reached out to me after several attempts to contact them. AWFUL. Stay away from this hotel and all Extended Stay Americas

Liked: Location and cost were great!
Disliked: There was too much movement throughout the night. Too many people coming and going. I did not feel safe with my family.

Exceptional

Liked: The rooms are great size and very clean
Disliked: Just need a pool

Pleasant

Liked: The staff was kind, helpful, and professional. I like that I can give my kids a home atmosphere with extended stay
Disliked: It was not as clean as it should have been. I wiped down all the counter tops and they looked clean until I wiped them. The floors were also dirty. I think always and especially during the outbreak, counters should be wiped down and floors should be also after every guest to insure the safety of all.

Room was unavailable once I...

Liked: Nothing
Disliked: There could have been a room available

Passable