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AustraliaRed Roof Inn Southfield Guest Reviews
Overall Average Score:
Disappointing (2.25 out of 5)
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Phalon Sun, 25 February 2024
Liked: The hotel was pet friendly, which was a great amenity. In addition the room was equipped with a kitchenette
Disliked: The website stated that free breakfast was an amenity. The was only coffee and nothing else
Chyna Sun, 7 January 2024
Very good
Robert Wed, 3 January 2024
My prospective
Liked: The location was great for what I was there for . When I was there 6 months ago. The price was great. When I checked in the price changed, ,it was more. The lock on the rear door. Kept sticking. Or not working. Some undesirables Kept hanging around the hotel.
Disliked: The people that hang around the hotel.
Anonymous Fri, 13 October 2023
Very poor customer service from Booking.com will NEVER book another stay with them.
Liked: Location
Disliked: Booking.com charged full price me to make the reservation and upon arrival the merchant charged me for the stay advising me that the amount that Booking.com would automatically refund the full amount to my credit card. It took me over a month and eight phone calls to rectify this issue and still Booking.com wanted to deduct over a third of my advance payment for cancelling a reservation that I kept and only added one additional day to my stay.
Anonymous Fri, 13 October 2023
Very poor customer service from...
Liked: Location
Disliked: Booking.com charged full price me to make the reservation and upon arrival the merchant charged me for the stay advising me that the amount that Booking.com would automatically refund the full amount to my credit card. It took me over a month and eight phone calls to rectify this issue and still Booking.com wanted to deduct over a third of my advance payment for cancelling a reservation that I kept and only added one additional day to my stay.
Johnson Mon, 18 September 2023
Did not stayrooms too dirty
Liked: The location was decent for the most part
Disliked: It was dirtyI assumed that the place is under renovation due to the new change in ownership of the property. But the condition of the room was less than satisfactory.
Johnson Mon, 18 September 2023
Did not stay—rooms too dirty
Liked: The location was decent for the most part
Disliked: It was dirty—I assumed that the place is under renovation due to the new change in ownership of the property. But the condition of the room was less than satisfactory.
Keyonna Tue, 12 September 2023
Very poor
Liked: Anything
Disliked: Poor
Keyonna Tue, 12 September 2023
Very poor
Liked: Anything
Disliked: Poor
Leah Sun, 10 September 2023
Uncomfortable
Liked: Nothing
Disliked: Room had small ants they were crawling over me. Baby around the hall making noise and walking outside the room with a diaper on. Wasn't given any shampoo or conditioner, room smelled of mildew, asked if I could change was told this was the only room available.
