Liked: First floor.
Disliked: Everything.

Unsatisfied

Disliked: Comforter had holes in it..Fridge wasnt clean and got woke up at 530 to some lady screaming

Disappointed

Disliked: Everything was so dirty .

Pleasant

Liked: Room was clean and spacious. No bugs found.
Disliked: I had ordered the room with a walk-in shower yet for whatever reason they gave me a standard room. There was no soap or shampoo in the bathroom and no disposable cups.

Passable

Disliked: The place don’t keep up it’s equipment. The furniture was ripping and old

Emailed the Manager/Supervisor along with...

Liked: Convenience and price
Disliked: The room had roaches, shower was dirty, floor was not clean, and the fridge was making weird noises the whole time like it was about to go out

Face to Face Meeting

Liked: The amenities inside of the room were very convenient

I wouldn't recommend this establishment...

Liked: This facility was very dirty, I move from the 1st room due to smoking smell & TV not working. The 2nd room TV still wasn't working, The next day I moved to another room & still the same thing. I ask the general Matt for a full refund in which was agreed upon via phone by booking com. I move to another facility per the general manager & that was just as bad.
Disliked: Too many people leaving tthere & facility needs a whole new makeover.

Overall, I rate this hotel...

Liked: Tommy and Matt truly managed this hotel with the customer in mind, outstanding customer service and communication. The property improvements are very noticeable to us the customer. Marvin the maintenance manager was very professional and efficient with handling our situation and care of the hotel.
Disliked: One small thing missing mints at the front deck.

Enjoyable and comfortable

Liked: Quiet, convenient location , affordable
Disliked: Nothing