Extended Stay America - Chicago - O'Hare Guest Reviews
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|3.7 miles from Des Plaines centre|
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Violet Sun, 19 May 2019
Alright for the money, but...
Liked: Hotel staff was friendly, free breakfast offered. They gave me silverware upon request.
Disliked: The microwave was dirty and the blankets were too thin on the bed. We got an additional blanket from the lobby, but it appeared to have a cigarette burn on it, and several stains. Also the shampoo in the bathroom was open and half empty.
Anonymous Sun, 19 May 2019
Liked: Room was fairly clean, full sized refrigerator was loud but functional, had a decent number of TV channels. Close to the air port and all of the places I needed to be, and was cheap in comparison to most other places.
Disliked: No water fountains or any sort of place to get drinkable water except the vending machines, both of which were out of order. No ATM either, so I had to walk a half mile to the nearest convenience store.
Luigi Sat, 18 May 2019
Staff lacking commonsense. Checkin staff...
Liked: Good value for money.
Disliked: Kitchen in each room completely devoid of anything!
Nette Thu, 16 May 2019
Liked: What we liked was it was 8 mins walking from the Arena
Disliked: Customer service need work one of the rooms we received had roaches in the room
Wanda Thu, 16 May 2019
Horrible!! I will never stay...
Liked: Absolutely nothing!!
Disliked: Very poor housekeeping. The sheets were dingy. The bathroom was dirty. The floors looked like they hadn?t been vacuumed. One of the trash cans hasn?t been emptied from the previous guest. The room was dusty (lamps tables etc). The bathtub and bathroom sink did not drain properly. Couldn?t get my room changed so the first night I had to stand in dirty water while I showered. Second night I used a friends shower cause I couldn?t stand using that shower. Third night the shower drain had been fixed but by that time I was so unhappy that it didn?t matter. Was promised a change in room that never happened. No one ever called me like they said they would. Many calls to the front desk just rand and rang. Obviously I wasn?t in the room when I was calling to get my room changed. I was in town for a family funeral and I didn?t have time to keep calling and calling trying to get something done. I don?t know how this location got good reviews. I checked the reviews before booking as I always do and relied on the good reviews it had. Horrible stay. There wasn?t even someone at the front desk when I checked out.
Andrea Thu, 16 May 2019
Jayne Thu, 16 May 2019
Yanislav Tue, 14 May 2019
Tatiana Tue, 14 May 2019
Jordan Mon, 13 May 2019