Extended Stay America Suites - Austin - Southwest Guest Reviews
Write a review
Write a review
Samantha Sat, 14 June 2025
Not worth the money and...
Liked: Location was very accessible and close to major freeways
Disliked: Elevator was not working so I had to take all of my luggage up 3 flights of stairs. Front desk notified me that the payment hadn't gone through so I showed them the payment on the app and credit card statement but he refused to accept so I had to pay again so I can stay. The hallways smelled of smoke. The bathroom had several stands of hair in bathtub, toilet and mirror. The AC never got cold despite it being at the lowest setting.
Erica Sun, 8 June 2025
Exceptional
Liked: Employees were great and helped me.
Disliked: No one really around at the desk in the night time
James Sat, 7 June 2025
Superb
James Fri, 6 June 2025
Pleasant and as expected
Liked: Steve was very courteous and helpful, room was very clean
Juan Thu, 5 June 2025
After finally being able to...
Liked: Location and easy access to the freeway
Disliked: Smell of humidity and mold. Carpets are old and dirty. Room Doors are extremely hard to open. No bathrooms in the lobby. If you are over 5 feet the shower head will on reach you shoulders
Harrell Wed, 4 June 2025
It could of been better
Liked: The staff was excellent
Disliked: The first room I got had flooded I ran bath water and the water leaked from the bathroom all the way to the bed at 10:00 and I had to switch rooms. The room I was switched to smelled like mechanic had been in there
Hernandez Fri, 30 May 2025
Worst nightmare after denying the...
Liked: Absolutely nothing at all, sadly.
Disliked: After I paid online and presented my confirmation to the main desk at the hotel they told me that there were no rooms available. I advised them that I had my confirmation from booking.com and they said that they could not do anything about it even when booking.com showed 5 rooms available on their site. I had to pay and stay at another hotel. Now I need to know how I will be refunded for that when I was not able to stay because of the lack of availability. I am requesting a refund.
Chengze Fri, 16 May 2025
Disappointing
Jose Tue, 13 May 2025
Superb
Liked: Calm
Gayla Tue, 6 May 2025
If I had to come...
Liked: The property was in a good location, access to a lot of places… it was cleanWhat stood out to me was and made my stay good was Joseph at the front desk, he was awesome
Disliked: The entire building had a file smell, also I always check windows when book a room and the windows was open