Extended Stay America - Austin - Southwest, Austin

Okay

Liked: The kitchen was nice. The room was clean.
Disliked: We had trouble getting to the location because of a very complex highway system. We kept going around in circles trying to find the hotel. Please do not advertise free breakfast - all they had was packaged muffins. You have to get dishes, utensils, and even a coffee maker from the front desk.

Poor

Liked: Quite honestly, very, very little. Location?
Disliked: I am not one to blast someone in a survey? Quite the contrary, but let me explain. Just to be fair, when I made my reservation I left the hotel a message that I will be leaving a review for mice day at the hotel and it will be either a really good review or a really bad review based on my stay. I felt a need to do this because the hotel did have some sketchy reviews so I thought I would kick everyone in gear. Boy was I wrong! Try this one on for size. After checking in, the girl at the front desk informed me that she accidentally overcharged my debit card $600!!!!!!! I am not kidding.Then the GM double check and confirm that I would not get my credit for three working days at the most. No apologies no questions about what they can do to show there sorry. No nothing. In fact, the GM told me it was just a stupid mistake. My mouth fell open. It has now been two working days and I still have not received my credit. To make matters worse, it was my debit card and that?s real money! Next I couldn?t find an ice machine anywhere, but was curtly told, ?That is why we have ice trays in the freezers in the room?! OK, then I go to my room and they are empty bandit it will take six hours for them to freeze up. I asked about the employee lounge room if they had any ice in there and was told it?s against their policy to allow people to have anything out of there. I told her, I don?t care because you over charge me $600 so I think I?m entitled to a little courtesy. She gave me ?a lesson? and told me that it is policy and she isn?t being rude? Right! Then there was no blow dryer in the room, no pots, no pans, no anything in the cabinets in the kitchen at. What the hell is the point of a kitchenette if there?s nothing in it. Bring your own utensils?. Didn?t matter because I wasn?t cooking in the room, but it didn?t surprise me either. The bed? I could probably count the bedsprings in the bed the next Morning if I had happened to look in the mirror.

Okay

Liked: Location because it was easy access to exit and enter highway. Receptionist credit $25 fee for early check in.
Disliked: Booking.com asked for check in and asked for 9am but was told by receptionist that it would be $25 fee. Very disappointed on breakfast items since we picked location because it showed full breakfast and it was only coffee and muffins. TV console had old laminate peeling off.

Great price, great stay!

Liked: I loved the layout of the room and the furniture was comfortable. I liked the breakfast bar and that my room came with a kitchenette. I also felt welcomed and appreciated by the staff. If I'm in the area i would definitely stay again.
Disliked: There were only a two issues I had. I would have liked a hairdryer in my room. And there were more people smoking outside than I would have liked. I can't say there was anything else I really felt bothered by.