Extended Stay America - Albany - Suny Guest Reviews
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|3.9 miles from Albany centre|
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Alex Wed, 4 September 2019
Liked: Excellent location close to hwy
Full kitchen facilities
Crystal Tue, 27 August 2019
Liked: I waited in an empty lobby for like 12 minutes with no one at the desk. Got no explanation and staff wouldn't make eye contact when they finally appeared. There was myself and one other person trying to check in and a guest at the hotel needed assistanc
Disliked: Just the staff experience
Verified Hotel Guest Sun, 25 August 2019
Liked: Price and room size
Disliked: Room was dirty upon arrival. They clean once a week but they do a bad job. Didn't mop or clean the sink and tub.
Ualbany Sun, 25 August 2019
Thank Goodness I was only...
Liked: The room was cleaned, what the front desk lacks in hospitality the housekeeping staff made up for in cleanliness.
Disliked: The breakfast was just a coffee stand and some packets of oatmeal. I went over to get a cup of coffee the staff were standing in front of the coffee talking and getting their coffee while I waited for them to chat and checked messages on their cell phones. Went to put a little creamer in the coffee the bottle was empty when I mentioned there was no creamer they walked away.
Sonya Sun, 25 August 2019
A weekend stay away from...
Liked: I stayed at another location a stone throw over and if I ever book in Albany , I would definitely stay here again.
Disliked: The towels. Not white enough, look very old and used. I get the chlorine smell, however a softener would?ve made a bit difference. Just take your own towel, or take a 10 mins drive to Walmart or Target.
Irastina Sun, 25 August 2019
Sherita Sat, 24 August 2019
The room was okay. The...
Liked: The staff was horrible. They were never at the front desk. The room wasn?t available when it was time to check in. Room service didn?t come clean, and the second day we were locked out of our room.
Disliked: The staff.
David Sat, 24 August 2019
Liked: Location to SUNY Albany
Kanphanitnan Sat, 24 August 2019
Daniela Tue, 20 August 2019
Disliked: The toilet in our room was not working, when we asked to be moved we were told there were not any other rooms available