Express Inn & suites Guest Reviews
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1.5 miles from Decatur centre |
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Doug Tue, 9 April 2024
Superb
David Mon, 26 February 2024
Minus 5 stars
Disliked: Horrible service. Actually there was NO service.
Sherri Wed, 24 January 2024
Superb
Liked: Location
Disliked: It used to have contintal breakfast but that was no longer included and you have to check in and out with a kiosk
Smith Fri, 22 December 2023
Very good
Liked: Cost was good
Disliked: No breakfast and lost money in vending machine and person I finally was able to talk to was no help
David Tue, 12 December 2023
Decent place to stay but...
Liked: The price was right for the quality of the room and the hotel **** update, they tried to charge my CC $25 (the one used for incedentals.....we had no incidentals)
Disliked: *** SEE UPDATE BELOW*** No actual desk clerk. It was an interaction online and when we got up at 6:00 a.m. to get our free Continental breakfast there was nothing and no sign that they were ever going to put anything out. They shouldn't promise a breakfast if they're not going to actually put one out*** got my CC billing statement, they charged my CC for $25 even thought the room was fully paid for thru Booking. I assume that's a scammy "incidentals" charge, but the only service I used was to flush the toilet twice and shower.
Michelle Mon, 6 November 2023
Superb
John Fri, 27 October 2023
Excellent place. Friendly. Clean. Comfortable
Liked: I didn’t eat any of the breakfast items
Disliked: Nothing I can think of
Tony Mon, 23 October 2023
Very good
Liked: Nice place especially for the money. Comfortable and clean
Disliked: Check in was by kiosk
Charles Sun, 8 October 2023
Not place I'm likely to...
Liked: Very little to like. It was a dull room with crackers under the bed.
Disliked: The robot checkin seemed harsh and very unwelcomely. Not something that makes me want to return. The steel bed frame with a foam mattress that moved all over and exposed the steel bed frame that was uncomfortable and a knee or elbow knocker. No place to set down to eat with a table or something to hold your food. The carpet was dirty.
Todd Tue, 26 September 2023
Exceptional