Express Inn & Suites Eugene Guest Reviews
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|0.8 miles from Eugene centre|
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Shawna Sun, 10 January 2021
Liked: Sadly I will not stay here again nor will I recommend this motel to anyone.
Disliked: The lady who checked us in was nice enough to allow us to check in early for just an additional $10 charge. Before we had even had a chance to check out room she had informed us that she would not be back in the office until 3pm. We went to our room and the entirre room was extremely dirty! There was only one large towel and one wash cloth and no garbage sack in the trash can. We could not change rooms because she was not there at that point. There wasn't anyone on property that could help us switch or help us with anything for that matter. The guest staying in 108 right next to us had very heavy traffic coming and going mostly from either room 103 or 102, from the time we checked in until around 5am when we finally were able to fall asleep. At one point around 1am I opened the door and asked the 3 visitors that were standing outside in front of room 108 to please quiet it down because there were so loud we could not sleep. They did not say anything at all. One of them laughed and the other only gave me a very dirty look then they went into the room and proceeded to be very loud. I tried calling the office several times between 1am-5am with the phone in the room as well as both of our cell phones but no one ever answered. When we checked out we explained the situation to the lady in the office and she said there was nothing she could do. Not one apology or sincerity whatsoever. Very unprofessional and extremely disrespectful!
Stacy Sat, 26 December 2020
Jan Sat, 5 December 2020
Kricket Mon, 23 November 2020
Will definitely stay here again...
Liked: We like the location; feel safe; courteous and helpful staff; liked the fridge and microwave; appreciated the loveseat and coffee table; really appreciated the adjustable lighting.
Steve Sat, 21 November 2020
Nicholas Fri, 23 October 2020
Liked: Nice people. Quiet
Disliked: Little dirty
Terry Thu, 22 October 2020
Anna Thu, 22 October 2020
If there was new furniture...
Liked: There were stains on the furniture a cigarette butt under one of the bed spreads. This place needs new furniture the stains were nasty to even think about sitting on.
Disliked: Furniture was filthy.
Rene Mon, 12 October 2020
Robert Wed, 23 September 2020
Disliked: One bed had been changed & was clean the other bed wasn?t it was nasty!! Dirt $ hair in the bed when I pulled the sheets back reported it to management !!