Express Inn & Suites Eugene

Disappointing

Bad

Liked: I'm still waiting for my refund from this property I didn't stay here because they had no hot water upon my arrival!!

Very good

Bad

The room was perfect for...

Liked: The room was clean and the beds comfortable. We arrived around midnight and the owner was readily available to give us the keys to the room and assured us that where we parked was in an appropriate spot.
Disliked: There was no coffee pot in the room - had to walk across the street to the 7-11 store for coffee in the morning. That was not convenient.

Good location, good price.

Liked: Rooms were clean enough, price was good. Staff was friendly enough. When we arrived , we had to call a number; the office was not staffed. Then they told us there was nothing booked for us which put me off after a long day of driving. After a while, though, they sorted things out and found our booking. The location was good; on site parking. On the plus side we found a really good taco truck (El Buen Sabor) right around the corner where we had dinner.
Disliked: We flew to Eugene, Oregon for a week-long loop of driving: Southern Oregon Coast, Redwoods, Lava Beds National Monument, Crater Lake, then back to Eugene for one last night before flying home. We felt so welcome at every hotel we booked, except for this one. It stood out, as all of the other hotels really went out of their way to make us feel special.

Bad

Liked: Absolutely nothing. We ended up just eating the money we paid to stay here and booked another hotel that night.
Disliked: Owners were not pleasant. Beds, we mine as well have had a room with no beds and slept on the floor as terrible as the beds are. There was a funky smell in the room and the floors look like they are never mopped. I can only imagine if we would have brought a black light and checked the room. #paybythehour

Superb

Liked: No comment

Not amazing but not the...

Liked: We arrived very late and the staff we very kind to come check us in in the middle of the night. Decent room. Clean. Comfortable enough. Microwave, fridge, and iron in the room which was nice.
Disliked: No Kleenex in the room. Beds were not great but not awful. They won’t change your sheets or give fresh towels daily unless you specially request it. Not their fault but outside across the street there was a security thing in a parking lot that made noise throughout the night. Sometimes it was also noisy when neighboring rooms used water. It wasn’t awful but if you’re sound sensitive or a light sleeper it might not be the place for you.