Executive Suites Hotel Burnaby Guest Reviews
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2.8 miles from Burnaby centre |
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Betty T, Calgary, visiting PNE Forum Mon, 15 September 2014
Had a short but enjoyable stay. Loved the room.
Liked: Great room.
Disliked: Slow service for breakfast.
Suzanne, Mukilteo, visiting Deer Lake Park Tue, 26 August 2014
It was a nice enough place. I would have preferred a water source in the lobby and friendlier front desk staff.
Liked: Proximity to Deer Lake Park.
Disliked: The mattress had a well on the side I slept on and I was uncomfortable.
Katherine Fri, 12 April 2024
Superb
Zachary Mon, 8 April 2024
Pleasant
Robert Sat, 6 April 2024
Exceptional
Zhang Wed, 3 April 2024
It's not worth it, don't...
Liked: Cleaning and sanitation work is very good, there are a few good room attendants treat guests very friendly, but the front desk staff on the morning of the check-out day constantly knock on the door to harass the guest is very dissatisfied, from the beginning of the thought that it is the guest's fault did not call them to explain, and I have lived in many other countries around the hotel, according to the practice is the morning front desk call to ask whether you need to continue the stay or check out, and then the guest will tell the approximate check-out time, just quietly pack yourself and your luggage and then leave beautifully. The front desk supervisor and service staff here do not have basic courtesy to treat the guests who stayed for more than ten days, the accommodation fee is basically equivalent to the average salary of the local people for a month, and then get such a result, my first day of check-in time is about three o'clock in the afternoon and the check-out time is eleven o'clock in the morning, I am an hour late, there are no 7, 8 strangers knocking on the door will not be delayed for so long, I told each of them that it was half an hour to leave, I don't know if the hotel owner will have such treatment here, you should take a good look at your staff management level。
Disliked: On the first day of check-in, we waited a long time to move in because the white man trained the new employee to operate the computer,We thought that our politeness would be exchanged for a good experience, but we ended up treating our guests like pigs in the wet market and not wanting to respect them at all, at least we could see from the behavior and attitude of all the front desk staff that they simply sneered at the guests as if they were a capsule hotel, and spent more than 2,000 Canadian dollars as a result. I won't be coming back to experience it.
Chow Tue, 2 April 2024
It's not worth it, don't...
Liked: Cleaning and sanitation work is very good, there are a few good room attendants treat guests very friendly, but the front desk staff on the morning of the check-out day constantly knock on the door to harass the guest is very dissatisfied, from the beginning of the thought that it is the guest's fault did not call them to explain, and I have lived in many other countries around the hotel, according to the practice is the morning front desk call to ask whether you need to continue the stay or check out, and then the guest will tell the approximate check-out time, just quietly pack yourself and your luggage and then leave beautifully. The front desk supervisor and service staff here do not have basic courtesy to treat the guests who stayed for more than ten days, the accommodation fee is basically equivalent to the average salary of the local people for a month, and then get such a result, my first day of check-in time is about three o'clock in the afternoon and the check-out time is eleven o'clock in the morning, I am an hour late, there are no 7, 8 strangers knocking on the door will not be delayed for so long, I told each of them that it was half an hour to leave, I don't know if the hotel owner will have such treatment here, you should take a good look at your staff management level。
Disliked: On the first day of check-in, we waited a long time to move in because the white man trained the new employee to operate the computer,We thought that our politeness would be exchanged for a good experience, but we ended up treating our guests like pigs in the wet market and not wanting to respect them at all, at least we could see from the behavior and attitude of all the front desk staff that they simply sneered at the guests as if they were a capsule hotel, and spent more than 2,000 Canadian dollars as a result. I won't be coming back to experience it. We thought that our politeness would be exchanged for a good experience, but we ended up treating our guests like pigs in the wet market and not wanting to respect them at all, at least we could see from the behavior and attitude of all the front desk staff that they simply sneered at the guests as if they were a capsule hotel, and spent more than 2,000 Canadian dollars as a result. I won't be coming back to experience it.
Bruce Tue, 2 April 2024
Great accommodations at reasonable price
Liked: Great accommodations at reasonable price.
Leslie Tue, 2 April 2024
Superb
Liked: Could not hear the guests in the other rooms even though fully booked.
Dieter Mon, 1 April 2024
Good
Liked: Comfy beds.
Disliked: Very noisy heater fan !
Rauthi Sun, 31 March 2024
Passable
Liked: It was ok , over priced rooms
Disliked: There wasn't any other Amenities like free breakfast, free parking, no complimentary coffee, tea, or even water.
Chen Fri, 29 March 2024
Bad
Liked: No
Disliked: Staff rude and even charge additional parking fee while I didn’t park