Executive Residency by BW Philadelphia-Willow Grove

I stayed for a 1 night getaway with wife. We were happy in all.

Liked: Very friendly staff. Clean facility; not over the top facility, but clean, functional, and efficient.

Ordered a handicap accessible room...

Liked: did not know there was breakfast available
Disliked: Ordered a room with handicap accessible shower there was no seat in the shower so my wife was not able to use the shower. when I informed the staff at the front desk they simply told me there was none available.

Bad

Bad

Liked: It was a sad experience in every aspect. My family had to leave because they were terrified by roaches.
Disliked: We had roaches in our room

I am very disgusted and...

Liked: There was availability
Disliked: I stayed at Executive Residency by Best Western Philadelphia-Willow Grove on 6/19/2025. I made a complaint about the roaches in my room. I was not offered another room because I was only staying 1 night. I was told that I'll be reimbursed for my night stay. To date I have not received a refund. This is my sixth attempt to contact to request my refund as promised. I will like for someone to call me to discuss this. Thanks

i enjoyed my stay. Quite...

Liked: i liked that it was homey with a full kitchen should you want to cook
Disliked: i loved everything

Very poor

Liked: Nothing
Disliked: There is nothing exexutive about this hotel. The room was dirty, and it smelled like weed all through the hallway and in my room. I requested the room be cleaned while out on a day trip, and it was not. The front desk staff was rude and unapproachable, just a horrible experience.

Horrible!!

Liked: Nothing. There was never anyone at the desk. The people that “lived” there were trashy. The guy above me was up ALL night making noise. It was horrible!!!!

Good room for a good...

Liked: Great area and surrounding

Bad