Executive Class at MTS Hotel

I was sent out to...

Liked: I cannot stand the hotel , due to the very rude front desk staff on 5/14/24 at 10pm at night.... Terrible staff!
Disliked: Rude Male staff at 10 pm on 5/14/24.When I flew across the country and arrived at ETS, they did not have my confirmation number and we’re not on our booking.com‘s confirmation number and the staff was very rude to me and caused a lot of stress.

Absolute disaster!!!!!!

Liked: Yes Great location, but will absolutely never consider this hotel again or Booking.com for that matter. Jack the Doorman was a delight & our bellman was exceptional
Disliked: Absolutely DO NOT CONSIDER THIS HOTEL!!!!!!!!!!Check in was a disaster!!! We had a confirmation letter from 3 months prior & they could not find our reservation. Arrived 4 hrs before check-in time & stood there for an hour with them trying to find reservation to no avail.. After 1 hour waiting checked our bags & agent said she would elevate it to Mgr & to come back at 4pm check-in time & agent still hadn't elevated situation to the Mgr & they still hadn't rectified link to our res so waited another 45 mns. We booked a 2 Queen room & they didn't have any so they appropriated 2 king rooms & promised to charge us for only 1 room. Upon check out,, sure enough they charged us for 2 rooms & it took them 45 mins to rectify/correct the bill. Complete waste of 3+ hours time total during our stay due to their systems inefficiency. In addition, Television once turned on said no connection/signal. we reported it to front desk after checking in and they said they would send someone up- never saw anyone during entire stay

Nice hotel, didn’t allow for...

Liked: The rep at the desk was nice. Our room was available and we were able to check in early. With all the problems we had with our keys they replaced them each time.
Disliked: The hotel was having renovations, there wasn’t a cut off with the noise. Although the front desk was contacted and they couldn’t do anything. It wasn’t a great experience for sleep and enjoying the room.

Nice hotel but due to...

Liked: The property was being renovated so the room was nice and clean.
Disliked: Due to the renovations I did not get any rest or sleep. I checked in around 4pm and heard banging and scrapping from the hired workers at the hotel. I was told that they will finish at 5pm but instead they didn’t finish until 730pm. I was then awoken both morning of staying to banging at 7am. I was told that they were suppose to start at 8am. The front desk manager advised she would compensate my room but because I booked through a third party site, I did not receive the refund.

Bad

Disliked: I had tried to reach the property multiple times with no reply. I reached out to Booking.com, they told me to reach the property, no reply. I needed this room canceled and refunded, no reply. They are housing migrants and I do not feel comfortable taking my family there as it was not advertised as such. I would not have booked if I had known this was happening.

Miserable

Liked: Nothing
Disliked: Construction on floor above woken up by hammers and drills each morning by 7 am. Unacceptable. Rude staff.

Hotel is excellent, clean, and...

Liked: Location and room
Disliked: Booked hotel for 2 nights with free parking on Priceline/booking site. Upon arrival, hotel insisted free parking only applies when booking directly. Confused, as the site displayed a free parking badge. Ended up paying an extra $90 for parking.

Liked: The location
Disliked: The staff was extremely rude, except for the manager. I had someone try to enter my room while I was in the shower, and fortunately, I had the latch latched, so they could not get in.

Overpriced.

Liked: The location and the clean-comfortable bed.
Disliked: Free parking was advertised both on Priceline and in my email from MTS. Despite this, I had to pay an extra $72 to park. Also, there was no hot water in the shower; there was no restaurant at the hotel, and there was no free breakfast. Hilton hotels are much more pleasant experiences.