Excalibur Guest Reviews
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Write a review
Allison D, Sandy, UT Fri, 7 September 2012
Liked: Bed was very comfortable. Sheet and pillows were very soft. Room was clean.
Disliked: Had to walk through the smokey casino to get to our room. Alarm clock went off at 5a.m.
Wok Thu, 4 March 2021
Pleasant
Liked: The location is a plus.
Disliked: Staff was rude, aggressive, and unprofessional. I was not given the room I originally booked due to the hotel "running out" of that type of room. If I hadn't contacted the front desk prior to my arrival, I would not have known this until I arrived at the property. I should have been contacted and given a heads up. Also, the floor and security staff were rude and very unprofessional.
Kristina Thu, 4 March 2021
Ok
Disliked: Lamp plug ins did not work, ice far from room, they didn't book our family together, had us on opposite sides. To long of walk To get your morning coffee
Amy Thu, 4 March 2021
Exceptional
Liked: This location is great when traveling with kids. Coke, M&M, and Hershey are so close.
Timothy Thu, 4 March 2021
Awesome
Liked: Has a great time very clean
Julie Thu, 4 March 2021
Pleasant
Liked: Facility really clean.
Disliked: I didn't like the fact that my checking was at 3 and i got there 3:15 and they told me mu room wasn't ready that 3 is when checking starts i was really tired from the trip and to find out my room wasn't ready it bothered me.
Adelle Thu, 4 March 2021
Good
Anonymous Thu, 4 March 2021
Exceptional
Charlisa Thu, 4 March 2021
Superb
Brenda Thu, 4 March 2021
The rooms weren't has nice...
Disliked: The room could have been a lot nicer
Dana Thu, 4 March 2021
Disappointing
Liked: The location was ok, nothing special, pretty much the same as the rest of the properties.
Disliked: When booking the reservation we had 2 rooms reserved under the same reservation, we requested connecting rooms. Upon check in they told us they did not have connecting rooms. I find it extremely hard to believe that when operating at 25% during a pandemic they didn?t have 2 connecting rooms in the entire approximately 4,000 room hotel. Very disappointing. We had 4 children and 2 adults traveling with us. It?s obvious they don?t care about customer service and helping their guests.