Overall it was a relaxing stay at a clean and beautiful hotel. The bed was amazingly comfortable and the suite was spacious. They have an extensive continental breakfast - which we enjoyed. The two things we did not enjoy were 1) our thermostat did not seem to work and the room became a little stuffy. 2) a fire alarm went off at 5 a.m. (which was a fluke situation). This would not have been so terrible if the staff communicated effectively. There were families standing in the hallway and many people were outside in very low temperatures. When the night front desk person was asked he was very dismissive - as though we were stupid for being concerned. No one explained anything to us or addressed the situation.

Good ... except for the...

Liked: Location. (Dunkin Donuts next door!)
Disliked: Front desk person was smoking just outside the front door and we had to pass right thru her smoke when we first arrived.

Great stay except for room's...

Liked: Spacious room, nice breakfast with really good fresh brewed coffee, very friendly staff and super clean
Disliked: Our room was way too hot and the thermostat was obviously not working since we never could get it to cool off. The window would not open so we couldn't get any relief. We arrived too late to start switching rooms and were only there 1 night so just dealt with it. Had it not been for that our stay would have been just fine and with a great value.

Exceptional

Liked: We called to see if an early check in would be available & was told they would see what they could do. We arrived at 1 p.m. We were in town for WVU's graduation that started at 3 p.m. & wanted to change clothes & get ready. The front desk manager was working & she immediately called to housekeeping to see what they could do. She not only had our room ready but also the others from our party, who were coming in right after us. Thank you so much for going above & beyond so we were not late to graduation.
Disliked: Nothing, everything was great!

Exceptional

Liked: Location is very convenient. Walking distance to food, coffee, graduation events . The large rooms with suite make for a very comfortable , not cramped or cluttered stay. Quiet.
Disliked: Nothing comes to mind..

Very nice hotel

Disliked: All hotels in the area hike the prices up during graduation weekend at WVU.

Superb

Exceptional

Would stay again

Liked: The night person was very friendly and helpful
Disliked: Nothing

Exceptional

Liked: Did not eat breakfast here