Overall it was a relaxing stay at a clean and beautiful hotel. The bed was amazingly comfortable and the suite was spacious. They have an extensive continental breakfast - which we enjoyed. The two things we did not enjoy were 1) our thermostat did not seem to work and the room became a little stuffy. 2) a fire alarm went off at 5 a.m. (which was a fluke situation). This would not have been so terrible if the staff communicated effectively. There were families standing in the hallway and many people were outside in very low temperatures. When the night front desk person was asked he was very dismissive - as though we were stupid for being concerned. No one explained anything to us or addressed the situation.

I like it there but...

Liked: location. shower had great power
Disliked: under construction which is good to update it. however, our room was HOT. would not cool down.

Had a nice stay

Liked: Nice room and convenient location
Disliked: Requested first floor but was put on 4th floor. Sofa was broken and uncomfortable to sit on

Good

Most of the stay was...

Liked: Location and cleanliness
Disliked: We took a shuttle to the football field. Waiting for a pick up after the game, no one showed up. When we called we were told the driver was in his way! After waiting 45 minutes in the rain, we called again and was told to walk to the hotel. ?. We are in our 70?s. Fortunately we were able to get back but if anyone relied on a return shuttle they would be stranded as we were. Not a good impression to leave about the staff in this hotel.

overall good - I'd stay...

Liked: Continental breakfast; lots of space in the room
Disliked: uncomfortable beds

Good

Great WVU Family Weekend!

Liked: location, friendliness of staff, and easy check-in and check out. Definitely Recommend.
Disliked: I thought I would like 1st floor but couldn't open curtains because people were always there. Our room next to dumpster so garbage truck woke us up, and couch needed cleaned and not comfy to watch tv. We like the Hotel and we will make reservations again.

Nice hotel and affordable.

Liked: Rooms were clean, staff was great and was in a good location for WVU campus visit.
Disliked: Queen bed really wasnt a queen and it wasnt very comfortable

Great Family Trip

Liked: This was an exceptional value for our visit to see our daughter at WVU. Great location to everything. The room was such great size and the separate bedroom was great so our son could enjoy his own tv and bed. The hotel smelled and looked clean. Housekeeping had lots of Lysol to disinfect surfaces. The staff at front desk were engaging and even the housekeeping and maintenance guy on our elevator trips were polite and talked with us! This will be our place to come when visiting our daughter the next four years!
Disliked: Breakfast was lacking. maybe due to COVID, but really would prefer a hot breakfast buffet. We ended up eating elsewhere each day.