Overall it was a relaxing stay at a clean and beautiful hotel. The bed was amazingly comfortable and the suite was spacious. They have an extensive continental breakfast - which we enjoyed. The two things we did not enjoy were 1) our thermostat did not seem to work and the room became a little stuffy. 2) a fire alarm went off at 5 a.m. (which was a fluke situation). This would not have been so terrible if the staff communicated effectively. There were families standing in the hallway and many people were outside in very low temperatures. When the night front desk person was asked he was very dismissive - as though we were stupid for being concerned. No one explained anything to us or addressed the situation.

This stay was not as...

Disliked: We had no usb ports to plug our phones and pads into to charge them. I sleep with a cpap, had to unplug alarm clock to plug in my cpap behind my bed was a pain in the arse. My daughter had to plug in something so we had to unplug the lamp bring it bedside because it had a plug in it. when I get to the hotel I want to relax plug in my things. I have stayed here before and It was good, they have these things in other rooms. I was on the second floor, I just don't know if this is a bad floor to stay on or not. Please ask if you need these things.. You will avoid a lot of stress trying to fix the room as you need it all bedside.

Beds are great, food is...

Liked: Everything was was very nice. The beds were exceptionally comfortable. Everything in working order in fitness room and in the business center. There was a good variety of breakfast food.
Disliked: My daughter said pull-out couch was not very comfortable (to be expected), I would have preferred turkey sausage for breakfast, but what I did have was delicious.

Exceptional

Superb

Very disappointing.

Disliked: This hotel used to be a great place - but has fallen into disrepair. The heating/cooling system did not work well. Window privacy blind was broken and on the floor. Coffee was like sludge. Certainly not worth a premium cost.

Fabulous

Liked: Thermostat in room 311 isn't working well. It was cold all through my stay.
Disliked: Room wasn't very comfortable

Good

Very good

Exceptional