Eurostars Madrid Gran Vía

I totally recomend this hotel

Liked: I rellay like this hotel. The decor, the staff, the location.
Disliked: Just one thing was missing in my opinion: they should add a toilet brush in every bathroom

Superb

Excellent service

Liked: Super friendly staff and comfortable rooms.
Disliked: I liked everything

My stay was extremely disappointing,...

Liked: he room smelled like sewage, the air conditioner was not working, and the receptionist at breakfast was rude, angry, and seemed resentful. Most of the cakes served at breakfast were the same ones from the previous day. They keep serving the same stale cake for two or even three days in a row.They did not provide water in the room on a daily basis. They told me I would only get two bottles of water for one day, and that was it.The refrigerator in the room was not cooling, and they had to replace it.The housekeeping staff only changed the bed cover but did not clean the floor. One of the tall housekeepers even seemed like she might hit me. She didn’t clean the room properly, didn’t remove the sewage smell, and didn’t use any air freshener.When I complained about the constant sewage smell in the room, they only brought me an air freshener spray.At night, there was constant noise from the street and cars, so I couldn’t sleep. This was the first time I had such a bad holiday experience.
Disliked: everything

Exceptional

Liked: Neat and clean. The staff were super friendly and very willing to help.

Superb

Great short stay for our...

Liked: Hotel is well located to the train station with clean rooms and great hotel staff. Overall a pleasant stay.
Disliked: Sound insulation is a little poor as it is noisy outside at night. Bathing area is very slippery due to the painted floor surface in the hotel rooms.

Superb

Good location , receptionists are...

Liked: Clean, comfortable room and good staff
Disliked: The AC system is some how difficult to manage , but not a big deal.