very easy booking and great...

Liked: Room was in The Lodge and ideal location

Very good

Liked: Good location for Gatwick airport and free onsite parking Good evening meal at a reasonable price
Disliked: Small bed for a double would probably choose a twin next time . Woke by fire alarm in the early hours ,due to a patron smoking near the lodge entrance doorway

Decent

Liked: Nice location
Disliked: Drunk customers who started to fight and break things and hotel staff didn't do anything to stop it.

Bad

Liked: Far too expensive for what you got with hidden extras. Extra charges for breakfast and the dog + extra deposit charged for the dog !!Breakfast was like a school dinner set up.The grounds were full of rubbish.Skips all over the place, mud everywhere. Parking was a nightmare. Queueing everywhere, only one member of staff in reception and a bus full of French children arrive. Very poor staffing where it matters.I will never stay in any Brittania chain hotel again.

Good

Bad

Would not go back

Liked: Spindles is great and the room was ok
Disliked: Staff were incompetent, rude and difficult. One refused to help as it was nearly the end of her shift. Place is under construction so skips and rubbish everywhere and the car park was horrendous.

Exceptional

Liked: Stay here 2-3 times a year good location for the airport plus like the hotel

Good

Liked: The location
Disliked: The holding deposit for locals