Bad

Liked: Absolutely nothing
Disliked: I stayed at europa hotel on the 29th April. I was told I needed to pay a deposit due to not living in Gatwick (seemed strange) I still haven?t received my deposit back and it?s been 3 weeks although was told the deposit would be credited back onto my card within a week. Tried to call the hotel but disengaged. Not happy

Bad

Avoid.

Liked: The hotel itself is handy for travelling to Gatwick Airport. It is about a 15 minute drive. It was very easy to check in and out.
Disliked: I have never written a negative review before, but feel this needs the feedback.We did book rather last minute and it was only meant to be for ease so we could grab an early flight from nearby airport.The car park is used as a park and fly so it is absolutely packed!! Cars were parked everywhere including the bushes. We were told we had 'a lodge'... Which was basically a tiny room with a bed rammed up against a window. It absolutely stank of cigarettes and stale urine. The curtains were hanging off the curtain pole. The fan in the bathroom was so dirty and full of grime it made a noise all night.Never again and 100% would not recommend. There are quite a lot of contractor workers staying there so sadly I feel like don't need to put the effort in anymore. Such a shame.

It could have been so...

Liked: The room was clean and tidy.Bar staff were polite despite it being very busy and the food was brought out quickly, difficult for the staff as large number of people just milling about from TUI flight delays.
Disliked: Parking was a nightmare nothing resembling a controlled car park area ended up driving around for 15 minutes and was only lucky when someone came out the gym/sauna and left a space, really bad as ended up parking under a tree on mud. It seems just park where you like if you can. The room decoration was tired and the bathroom door would not shut as it was swollen from getting wet, the wardrobe doors did not work and a dip in the floor by the bed, (trip hazard). The restaurant was really busy in the morning so did not bother having breakfast at the hotel.

Bad

Liked: Not for Me
Disliked: The Attitude of the staff was DisgracefulI will never go back The hotel itself is nice but the staff where really not nice but i for give them because thay not know what thay say or do

Superb

Liked: The room and staff.
Disliked: Staff were very polite but finding the room was a bit of a maze. Only for key not to work. Good job i left breadcrumbs to find the way back but the suite was fantastic and bed comfortable and clean. After booking out at 10am it would be nice to be able to get a coffee somewhere whilst waiting for transfers

Passable

Good

Bad

Liked: Didn't get the room l booked and when I questioned the receptionist was abrupt. The communal areas were filthy, all 4 beds were extremely hard as were the pillows, there were 2 hair driers neither of which were working and the breakfast was poor quality
Disliked: Nothing