Name: Eureka Town House Motel - Historic Old Town
Address: 933 4th Street, Eureka, CA
Telephone: (888) 608-6346

Never Again

Liked: The bed was comfortable and the location was close to the historic buildings and the waterfront.
Disliked: Checking in was uncomfortable. There is no staff present. Everything is done via zoom call and an electronic kiosk. You have no idea who this person is on the video monitor and you are asked to feed personal and CC information into this kiosk with no idea who is collecting this information or how it is being used. It was super awkward and not welcoming. I could only imagine being someone who doesnt speak english or a person who is challenged by technology trying to check in.

I'm not sure I would...

Liked: there was no breakfast included. And I'm not sure it was the best value, but that would be my fault for not looking harder. It was my first time dealing with a virtual host at the front desk, but it was not inconvenient at all it was just a little weird.
Disliked: It was in a very convenient location for our travels through Eureka. It was pretty clean and easy to get in and out of and parking was secure.

Good

Bad

Sleepless, no staff on site.very...

Liked: Last please to stay in town.
Disliked: Old, run down, across street from sheriff detention center. Loud homeless population all night.

Poor

Liked: Bad experience.
Disliked: Everything in the motel needs to be replaced.

Bad

Liked: Nothing
Disliked: As soon as I walked to the room, I didn't like it. Appeared to be homeless on steps. Room smelled terrible. I wasn't even there 30 minutes and was charged a full night. Very outdated.

Exceptional

Good

i won’t come back

Liked: Rooms were very clean.
Disliked: All rooms are up stairs, there is no mention of that in the booking report. If you require a wheelchair, walker, cane, crutches or are visually impaired the stairs are going to be a problem. If you drive an SUV or full size pickup, parking is very tight. There is no mention of a deposit being held on your card despite the fact you don’t have pets and don’t smoke. Never saw motel staff, pushed a “ring” brand button to get into the office to check in and to check out. I don’t honestly know if I spoke with a real person or someone AI generated. Being visually impaired it would have been impossible to check in without a sighted person. If management is going to spend thousands on this kiosk machine to protect employees, are you really in a safe area??? Still waiting for my deposit to be released, 24 hours after I checked out.