Estancia La Jolla Hotel Spa

Exceptional

Beautiful property but will never...

Liked: The property is beautiful. The rooms were very nice, comfortable and clean. We were there for a family wedding at 4 pm on Saturday. Lovely grounds. Staff were very pleasant.
Disliked: For such a large property that is beautifully maintained and quite expensive, the hospitality at check in was subpar.Check in was at 4pm, the same time as the wedding. I called twice in advance to see if we could get into our room a little earlier. (30 to 45 min early to change into our black tie clothing). They could not guarantee anything. We arrived at 2pm coming from a 2 and 1/2 hour drive because the 5 freeway can be very unpredictable. We were happy to sit at the restaurant and have drinks watching the wedding venue below being finished and pictures taken. They finally contacted us at 3:50 to let us know our room was ready. By the time we got to the lobby, received our keys, dressed as quickly as possible and made our way to the wedding, the ceremony was nearly over and I missed my two little granddaughters who were flower girls walking down the aisle in front of the bride. This is where hospitality comes into play. Very good resorts accommodate for these situations to ensure everything runs smoothly. The front desk could have cared less. So disappointed!

Disappointing

Liked: The hotel room were very clean
Disliked: The hotel is very over priced and not worth the price tbh. I expected a little more for what I paid. Everything is pretty average nothing stands out compared to other 4 stars hotels. I also didn’t like that everything is extra including parking which was $45 each night. Overall I wouldn’t recommend this hotel you can find a better hotel at a much cheaper rate.

Bitter sweet.because we reslly do...

Liked: Great location beautiful remodel and very nice rooms
Disliked: They had a sewage problem. Didn’t give us the room we needed with two beds and didn’t tell us the problem until the manger came out to speak with me twenty minutes later. It was a big problem for our son’s graduation weekend.

Our whole family stayed there...

Liked: Food excellent, pool area was lovely, and the grounds were exceptional! Sitting around the outdoor fireplace with a nice drink, the best!
Disliked: My TV keep shutting down, had it fixed but did again. Just left it on after that.

Good

Love this resort!

Liked: Quiet and comfortable. Staff was very friendly and attentive.
Disliked: It’s quite large so getting to your room can be quite a walk but overall it’s a gorgeous property and it’s perfect!

Exceptional

Exceptional