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AustraliaEssex Street Inn & Suites Ascend Hotel Collection Guest Reviews
Overall Average Score:
Excellent (4.35 out of 5)
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| 1.0 miles from Newburyport centre |
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Steve Sun, 20 November 2022
Superb
Rocco Wed, 16 November 2022
Exceptional
John Mon, 14 November 2022
Exceptional
Mcentee Sun, 6 November 2022
Exceptional
Liked: We were greeted with a nice young man, I wish that I'd caught his name. As a hospitality worker (manager) there are two things that really set me off and they are;- You Guys - when greeting a group...especially when there are women present, better to greet with "folks"or "ladies and gentlemen"...only ladies.."ladies"....NEVER , EVER, greet a group with ladies present as "Guys"- No Problem- as a response when someone says Thank You. There are only two words for that exchange: Thank you & You're Welcome...NOT --No Problem!!The young man that we were welcomed with passed both of those. He was very polite , personable and helpful!!
Disliked: Nothing. We will return.
Rosenthal Wed, 2 November 2022
A lovely, centrally located inn.
Liked: A lovely inn in a central location. My husband and I were just passing through Newburyport but enjoyed being able to walk to the harbor and window shop. The room was large and well-appointed. Ample parking was provided.
Disliked: I was looking forward to a nice inn breakfast but was met with Motel 6-type packaged goods. The morning staff didn't even look up from her cubby when we passed back and forth. Just a little tweaking might have made the inn experience better.
Karin Fri, 28 October 2022
Pleasant
Liked: location
Disliked: walk up to 3rd floor with luggage
Kasey Mon, 24 October 2022
Very good
Liked: Love the facility. Staff was wonderful!
Disliked: Street lights make lower level rooms very bright at night, perhaps black out shades could be added.
Carol Wed, 19 October 2022
Good
Anonymous Tue, 18 October 2022
Very good
Stephan Sat, 15 October 2022
Really not what I expected...
Disliked: The main purpose of a hotel is to provide a good bed to sleep in and a bathroom to clean up in. The bad was horrible., A four posted steel bed that moves around and bangs against the wall when there is the slightest movement on the bed while being on an incredibly worn out and uncomfortable matress doesn't do it for me, especially since this was NOT a cheap hotel. Then there was the shower. We were on the second floor and whenever you move in the shower the whole floor creaked, making you feel like you could fall through the floor at any moment
