Essex House Hotel

Good

Liked: I would have given this survey a 10 because Charlene at check-in was SUPERB and my previous interactions with Bosay at the front desk. Great staff at the front desk.. best pillows to sleep on as well.. Javonda aka JoJo
Disliked: Charlene called the Clevelander for our welcome drinks because she did not have the cards to give. When we arrived (late because our flight was delayed) I ALWAYS GET THE SOBE lemonade and was told the machine was not working. My husband and I were offered another drink. It was ok. I walked around to the other side of the bar and when I got back to my husband he said that a very tall Caucasian security guard told him he had to leave. When my husband stated "im waiting for my wife" the security responded " your wife is not here" not sure why he would say that when he did not know who I was or what I looked like. I have stayed at Essex for 9 years straight every summer and never had a bad experience until.this weekend.

Exceptional

Superb

We booked last minute -...

Liked: Use of the pool before we checked in was a bonus
Disliked: Not applicable

Exceptional

2025 hotel before cruise

Liked: We loved the vibe. Art deco. The room off the garden.
Disliked: Nothing

Very good

Very good

Liked: The checkin and over night staff were great. My group was quite large and they accomodayed us as best as possible. The lobby area was very modern and smelled wonderful. Bonus for giving free drinks next door at the Clevelander. Location was perfect.
Disliked: I stayed twice during this vacation. My room smelled a bit musty on the second stay although it seemed quite clean and refurbished.

Terrible. Avoid, particularly if you...

Liked: Very noisy area and dated property. Music and partying didn’t stop until 4/5am. Minimal to no sleep. Rooms aren’t great either, toilet took 4/5 flushes to work. Staff rude and manager is a liar. Promised a refund then denied ever saying that. Poor effort Joel. I would avoid at all costs, especially if you have a young family.