Name: Essex House Hotel
Address: 1001 Collins Avenue, Miami Beach, FL
Telephone: (888) 608-6346

Very good

Liked: the clean lobby, close to the beach, the staff
Disliked: the Rooms and bathroom need to be updated, and each room should have more seating

Exceptional

Liked: Room
Disliked: No pool

Passable

Liked: The staff Demetrius was very helpful along with Valerie
Disliked: The fact that our room was ready when we got there

Exceptional

Liked: I really enjoyed my stay, great location. The staff were incredibly nice…..

Was a good stay overall

Liked: Location was perfect to access the beach and food
Disliked: The price I paid was to much, we did get switched to a suite.

Exceptional

Unpleasant

Liked: N/a
Disliked: HorribleI had to move room at 3am because the air conditioning unit was leaking in my room then in the new room the hot water never came on

Great

Liked: Everything
Disliked: Nothing

Good

Liked: I would have given this survey a 10 because Charlene at check-in was SUPERB and my previous interactions with Bosay at the front desk. Great staff at the front desk.. best pillows to sleep on as well.. Javonda aka JoJo
Disliked: Charlene called the Clevelander for our welcome drinks because she did not have the cards to give. When we arrived (late because our flight was delayed) I ALWAYS GET THE SOBE lemonade and was told the machine was not working. My husband and I were offered another drink. It was ok. I walked around to the other side of the bar and when I got back to my husband he said that a very tall Caucasian security guard told him he had to leave. When my husband stated "im waiting for my wife" the security responded " your wife is not here" not sure why he would say that when he did not know who I was or what I looked like. I have stayed at Essex for 9 years straight every summer and never had a bad experience until.this weekend.