Esme Miami Beach

It’s a great service and...

Liked: The location was great and the customer service of all the people that worked there was great! They did put us in a building away from all the amenities in the main area which I didn’t mind because I was told it was for the purpose of it being less noisy. However there was a restaurant and bar on the floor beneath so it was still noisy and might as well kept us in the main building by all the amenities and a neighbor that was riding a horse slamming the backboard of the bed into our wall next door which is uncontrollable by the hotel but could consider putting something behind the beds for that purpose so when I explain to the kids that someone is riding a horse next door makes sense. But the hairdryer was amazing!
Disliked: The room was way smaller than described and presented online and the bathroom was even smaller and not as presented online, it looked clean and nice tiles with space to move around the bathroom but that wasn’t the case at all. The bathroom was so small and looked nothing like the pics plus had mold that could have been at least cleaned between guests. The robes were dirty and had hair strands on them and it made me feel uncomfortable with using anything else in the room at that point. The beds are not that comfortable my back was hurting by night 3. The windows were so dirty and chipping away wall pieces, the cleaners would just close the shade when they came to clean the room.

Exceptional

I loved the ground and...

Liked: The hotel was beautiful and the concierge was extremely helpful and friendly. Alex and Gabriel went above and beyond by make sure my stay was exceptional! Our bartender Ace was phenomenal. Our waitress Candela was sweet and personable. The entire staff made sure our time was memorable. I’m so grateful and can’t wait to come back.
Disliked: Nothing. It was better than what I could have imagined.

Amazing miami beach stay with...

Liked: Amazing location near restaurants and shops, beach chairs, towels, ice coolers and bicycles included for free. Staff was always available and ready to solve any issues.
Disliked: Drinks and food quite expensive.

Very good

Very good

Exceptional

Perfect

Liked: Hotel was really amazing. The location in the very good area, close to the beach and restaurants. Rooms so clean and smells perfect. Private beach. Staff so profesional and friendly, they make.you feel special :)
Disliked: Umbrella's on the beach should be included in the price :)

Bad

Liked: The lights stopped working. Telephones never worked. Our room was a block away from the front desk
Disliked: How far we had to walk to get to the actual lobby