Ephrata Inn Motel, Ephrata | ConcertHotels.com

4

Very Good - 4.0 out of 5

Jeffrey Mon, 22 April 2024

Very good

Passable

Exceptional

If I were to stay...

Liked: The shampoo and lotion provided were decent. The mattress was comfortable enough. Provided 3 pillows. I didn’t expect Egyptian Cotton or anything “fancy” so long as the linens were clean was what was more important for me.
Disliked: No phone, no clock, no phone chargers, no coffee pot. Terrible customer service even though I was trying to be respectful (communication issues).At Check in they demand full payment upfront rather than a hold on funds and pay at checkout (which is the industry standard). There were was a lady bug in my room, which startled me when it landed on my head in the middle of the night. The bar soap was “exfoliating” which could be good for some people but I didn’t like it. The heater was barely working and bathroom heat seemed to not working. The bathroom tissue is extremely poor quality. I walked in and they told me one price but if you book online you can save some money.

Disappointing

Liked: The room was pretty much what I expected for the price and location.
Disliked: The shower in the room didn't work. It was obviously seized up for some time. The manager didn't seem to be aware of the problem when I mentioned it to him.

I got a good restful...

Liked: Open late. The caretaker came to meet me at about 10:30 PM and walked me to my room and the bitter cold. Made an extra blanket available and was very kind.
Disliked: Nothing is suited my purposes perfectly

We only spent one night.

Liked: the locations was perfect as we were catching the train the next morning.
Disliked: I didn't appreciate Booking.com trying to steer us to a different hotel. We were told there were no rooms available but when I went online there were rooms available. I won't us booking.com again.

Bad

Liked: Location is good
Disliked: We want to take a shower before checking out and there was no hot water.

Poor

Disliked: Late night arrivals all throughout night. People made a lot of noise outside our room. In addition, I brought 2 dogs because the hotel description said they were dog friendly, we were asked to pay a $35 pet fee. I didn't argue with this, it's standard, but once he saw that I had 2 dogs and not just 1, he asked me to pay an additional fee for the 2nd dog. He said if I paid cash for the dog fees, he would only ask for $50 instead of $70. I ended up paying $50 cash for pet fees. For what I paid for the room plus the dog fees, this hotel is way, way, overpriced.