Exceptional

Great hotel, poor breakfast and...

Liked: The facilities were great ie the spa and swimming area. The room was very clean and spacious.
Disliked: The service at breakfast was awful for such an expensive hotel. Over the both nights we stayed there was a 20min wait to be seated, and whilst the food quality was good there were items missing from the buffet due to staffing issues. The one comment that made me submit this review is that during breakfast I asked if I could have a cappuccino rather than the standard filter coffee? I was told that there would be a 20min wait??!! I wouldn't normally complain but when paying over £550 for two nights you would not expect this. Extremely disappointing and dampened our experience. Shame as the hotel is lovely apart from our breakfast experience.

fabulous mini break

Liked: location
Disliked: breakfast service was slow, but not unacceptable

Exceptional

Passable

Liked: Comfy rooms but overpriced
Disliked: Breakfast was a disaster staff clueless and nothing was organised, had to wait over an hour for hot food. I had to go looking for coffee. Everyone else is also complaining about service.

Exceptional

Recommended

Liked: Beautiful hotel decor and spa facilities. Very stylish.
Disliked: Just be careful in the bar! There is no drinks menu, but they tell you that they will make anything you like. Unfortunately they're extremely expensive and not proper cocktails so we were quite shocked when it came to the bill!The hotel is also very hot everywhere.

Exceptional

Exceptional