Ensana Buxton Crescent

super break

Liked: everything
Disliked: nothing

Well maintained hotel with cheerful...

Liked: Breakfast and dinner were excellent Staff very helpful and accommodating Very central locationHotel car valet service efficient but expensive at £30 daily
Disliked: The first room we were given was on the ground floor at the back and very small. No drawers or shelves for clothes and very small wardrobe. However the reception staff quickly offered us choice of alternative rooms which were much better.

Exceptional

Liked: The bed and sheets were exceptional & were the staff.
Disliked: Nothing

Exceptional

Liked: Super nice staff. Many thanks.
Disliked: Nothing

Superb

Very good

Exceptional

A nice stay spoilt by...

Liked: The Crescent is a lovely hotel located in the centre of Buxton. The breakfast was very good. The rooms are relatively modest typical of what is essentially a refurbished Regency building. The Spa is an excellent facility.
Disliked: We had a problem with air conditioning which was eventually sorted but the process was stressful. We also were less than enamoured with the way our room was left until late in the day to be cleaned. We found the reception team were pleasant enough but when stress tested they failed to respond to our room issues until we showed our annoyance as our stay was a special family celebration this was disappointing. Even worse we never received a formal apology or recognition that the hotel had initially fallen short. On top of that we fed this back to the hotel directly rather than via Booking.com but received no reply a real let down.

Exceptional

Liked: Friendly staff, good facilities. Breakfast was really nice.