Encantada - A Clc World Resort

Seriously disappointed

Liked: It was close to the amenities such as Disney.
Disliked: Booking Mismatch – We specifically requested a villa with a private pool. Not only was this not honored, but we had to go through a confusing back-and-forth between the resort and IDILIC, with neither taking responsibility. This lack of communication and accountability was frustrating from the start.Privacy Violations – On more than one occasion, staff entered our villa without our knowledge or permission. We were later told by another employee that this is against resort policy, which made the situation even more uncomfortable.Misleading Pet Policy – We were told the resort was pet-friendly, so we brought our cat. Upon arrival, we were informed that they only accept dogs, and that they "don’t like cats." This was never disclosed ahead of time and left us feeling very unwelcome.Poor Compensation – As a way to "make up" for not placing us in the villa we paid for, we were given a gift card to a restaurant not even located at the resort. This felt like a lazy and inadequate gesture considering the circumstances.Maintenance Miscommunication – A maintenance worker was sent to open our unit for a window repair technician, but he wasn’t even aware the unit was occupied. While he was polite, the lack of internal communication was unprofessional and concerning.Cleanliness Issues – Ants were everywhere, the jacuzzi was dirty, and the villa itself felt poorly maintained overall. Definitely not up to the standard we expected or had experienced in the past.Insufficient Supplies – We were given only three trash bags for the entire stay, and when we ran out of toilet paper, we were told we had to provide our own. Basic essentials should be restocked, especially for paying guests.

Exceptional

awesome

Liked: love the pool
Disliked: the sinks got clogged but were an easy fix

The state was good, but...

Liked: Would you like that There was a private pool and the place itself was nice
Disliked: We did not like the fact that the sliding glass door in the back would not lock at all, and that there was no toilet paper besides one roll in one of the bathrooms

get place and location

Liked: the town house was clean and cool. the pool was clean and private.
Disliked: the security guard at the front gate was very rude and i had to throw my trash out when i paid for a cleaning fee.

Had a great time with...

Good

Liked: Property was great big plenty of space and no noise
Disliked: Sheets were dirty with blood and stains.

I would stay here again...

Liked: Liked the facility, amenities, and cost.
Disliked: The hot tub is showing its age as was exterior maintenance is back. Causing needed at patio door, we had ants enter several days as a result.

Superb