Empress Inn and Suites by the Falls

Pleasant

Very poor

Passable

Liked: The beds were alright no complaints, comfortable enough for the night. Enjoyed the outdoor patio on 2nd floor. Staff was nice.
Disliked: Room was dirty - we found fruit loops cereal and womans underwear on the ground. AC didn't work great but it was functional.

Poor

Disliked: Not cleaned properly, carpets are so dirty and not washed even the bed sheets are not so clean i see a lot of crumbs.

Save ur money look elsewhere

Liked: The location was the only thing
Disliked: We were very disappointed in the staff from the time of check-in she was extremely rude. She charged us an extra $50 because we didn’t have a credit card nowhere was that in the fine print anywhere. We questioned her about it and she didn’t even really have an answer for us and we did ask several times.The blankets on the bed was disgusting and dirty - the shower was broken the lever to pull up the shower to start wouldn’t work so my boyfriend literally had to hold it up just so I could even have a shower when we questioned the front desk about it. They had no answer whatsoever didn’t even apologize for the inconvenience.Save your money and go to another motel in the area. I’ve been to other motels in the area a few that were actually way better than this. We will definitely not return here. Save your money.

no

Liked: none
Disliked: old

Exceptional

If you don't mind the...

Liked: The facility itself cannot be said to be new, but the air conditioning was working well enough that it was almost cold. The water pressure and temperature of the shower were also fine, and I was able to use it comfortably. It was a wonderful location with easy access to the casino, Skylon Tower, and lively streets.
Disliked: Since the entire facility gives off a sense of age, I believe that if you pay attention to the finer details as much as possible, the overall impression will change. For example, securely attaching the toilet paper holder.

Bad

Liked: location , staff
Disliked: Door with not lock from inside, bedshits were smelling , bathroom door was not properly locked . shower