Empress Hotel

Passable

Superb

Very good

Liked: I like Earl the clerk. Need new linen and clean fridge in rooms and air freshener. Dirty linen when I checked in. The maintenance didn't come out immediately for the cold water. I complained several times. The pilot blew out was the problem. They didn't check right away kept saying everyone was using hot water. I emphatically told them to check. I was right. I will stay here again due to staff and willingness of the staff to accommodate.

Bad

Liked: Hotel was in close proximity of the French Quarter. Staff was extremely friendly.
Disliked: I'm not one to complain, but this place was a nightmare! By far, the worst place that I've ever stayed. Door to the room barely locked. Bathroom tile was loose and coming up. Tub was horrendous. Bed linens looked dirty. I chose to sleep on top of the covers. Thankfully, we only had to stay one night.

We have a love-hate relationship...

Liked: The staff are great. Friendly & helpful.The location is 2 very walkable blocks to the French Quarter.
Disliked: I feel very conflicted about the Empress Motel. Mostly because the location is really great and, I can’t stress enough, the staff is friendly and very helpful. The staff at this motel is by far better than staff at any of the nicer hotels I’ve ever stayed in. That being said; The bed was really terrible. It was not supported properly, so drastically sagged in the middle. It was wrapped, loosely, in very crackly, noisy plastic. The sheets were very scratchy and did not fit the bed correctly so they could come off and bunch up. Each night would end up sleeping on that weird plastic. My wife and I stayed here about 10 years ago; at that time, there were small tables, shelves, hooks to hang things on, etc in the rooms. There was one small, old side table (no drawer) from someone’s living room & an old dining room chair. I actually found a set of plastic drawers while I was out walking. I picked it up and brought it back to the room. Just to have some place to set a glass of water. I left it in the room for the next person. There is absolutely no place in the bathroom to put anything, except the back of the toilet. No towel bars, no shelf, no organizer of any type. The window unit AC in room really struggled to keep up. When everything was still, and we were sleeping or out, the room would cool down. Every time we were up and moving about or going in and out of the door, it got very warm very fast and took a long time to cool back down.

Exceptional

Liked: The location
Disliked: Hard bed

Very good

Liked: Great for the price! Love the staff!

Bad

Good