loved the location and the...

Liked: the location, staff, and lobby were great
Disliked: The rooms are nicely decorated and clean, but still old, the AC was a relic, and we were never cool, it stopped working completely, and the repairmen came and got it working again?still not very cool.

Good

Good

Liked: The superior room booked was on level 1, extremely noisy due to air conditioning split device directly in front of the window. However, staff was nice and helped to change to a higher level after first night. Pool quite tiny. Roof top only available apon request.
Disliked: Extremely noisy due to outside split device. Not clear when doing the reservation.

Exceptional

Overall stay was lovely. Lobby...

Liked: We paid for parking. Reduced rate would have been nice
Disliked: The armoir was poor quality and shook when I opened the door?. Didn?t want to put anything in there lest i open ot again and it fall apart.

Pleasant

Passable

Liked: We often stay at the Empire when visiting family. We like the reception and cosy bar. the location is perfect for Lincoln centre and upper Westside. We have stayed many times each time our room has been similar. small as most NY hotels but adequate for a few days. however this time our room was very small. we had two cases for a longer stay. there wasn?t anywhere to put one case let alone two. only a short hanging rail no wardrobe. I had two functions to go to and couldn?t hang my dresses or my hubby?s suit. I requested a bigger room or at least one with a wardrobe as we were staying a week but they didn?t have a single larger room or one with a wardrobe. they did bring two luggage racks but we only had room for one!! The bathrooms are inadequate too. just a wash hand basin shower and toilet. nowhere to place toiletries. very disappointed. other times rooms have been larger . Also since the Covid lockdown the bar isn?t open so no atmosphere, the roof garden bar doesn?t open on Sundays and Mondays and only in good weather!

Bad

Liked: Disappointing experience. The hotel is ran down. the bathroom was destroyed and management was unresponsive. I?m waiting for GM to reach out to discuss my concerns.
Disliked: very expensive stay for the completely uncared for room. see pictures

Good