Empire Hotel Guest Reviews
Write a review
0.8 miles from New York City centre |
Write a review
Chika Thu, 25 April 2024
To improve on amenities and...
Liked: Location
Disliked: Bed too softAmenities not complete
Elena Tue, 23 April 2024
A 2-star hotel in a...
Liked: The location is absolutely perfect if you need to be in the center. I was there for the Metropolitan opera, so it was perfect. It's a 5-minute walk to Central Park and Columbus circle. There are plenty of restaurants, although not many grocery stores if you prefer that option. You pay for the location, nothing else. the people at the reception were pleasant. The room was very clean, including the bathroom.
Disliked: It is most certainly not a 4-star hotel. 1.5-2 stars. The price is only for the location. The room is very small. There is no table/desk, so you eat at your nightstand or at the corner of the TV stand. If you need to work, you sit in the one chair with no table. No coffee machine, so no way to heat up water for drinking (although that's in the description of the room). My shower was leaking. The shower has hot water, but not the sink. So, if you have very sensitive teeth like mine and brushing with cold water causes serious pain... just be ready for the pain. The room is very dark because my room was facing into a "yard"-like situation created by the four sides of the hotel. I think it was facing North because I could see the upper floors of the opposite side get some sunlight during the day. There was a pipe or a vent outside, so I constantly had the humming noise, day and night. On the second day of my stay, there was water spraying out of the AC unit. I told reception who kindly sent a maintenance person. But the person first claimed that there was no water and showed me the dry floor under the AC. I showed him the water on the window and the top of the AC unit left by the little fountain earlier, at which point he consented to believe me, opened up the top, and told me that the whole thing needs to be changed... after I check out. And for now, he would put duct tape it. Didn't feel super safe, but I didn't turn on the unit after that, so it was okay. Would I stay there again? Yes, but only for location because I need to be able to safely walk back at 11p or later after an opera. Is it worth the money that it costs per night? No.
Anna Mon, 22 April 2024
Good enough
Liked: Location, location, location! The best location ever.Friendly and helpful staffGood soap, shampoo, conditioner, body wash and lotion
Disliked: too firm mattressuncomfortable sink and faucet"wall" view from the room, all the time "white" sounds in the room - not how you expect for this amountsmall things are required to be fixed such as lamp's switches or back of chair or bathroom tap
Sara Mon, 22 April 2024
Superb
Liked: Great location
Disliked: Room a little small
Maria Sat, 20 April 2024
Good
Sandra Sat, 20 April 2024
Superb
Melissa Sat, 20 April 2024
Very enjoyable stay!!
Liked: The Property is clean and comfortable Great location too.Naz greeted us as soon as we pulled up. He took great care of our luggage and our car. The front desk staff is super friendly and helpful too. Steven was kind and very friendly!This was my second time there and I look forward to my next stay.
Disliked: The pillows could use a little refresh.Mine were very flat, the bed was very comfortable though
Robert Sat, 20 April 2024
Good
Verified Hotel Guest Fri, 19 April 2024
Liked: The location was what I liked most and the bed was comfortable.
Disliked: I didnt like that there was a window shade missing and the toilet tank was noisy and it took awhile to fill up so you could flush. The refrigerator was just cool not cold. This just did not meet my expectations. I
Deb Thu, 18 April 2024
Loved it and we would...
Liked: The location, the view from the room, and the rooftop bar.
Disliked: The elevator had some issues while we were there.