EME Catedral Mercer

Exceptional

Memorable

Liked: Excellent location Nice room with views Lovely breakfast and huge variety of food in the hotel restaurantsTried both
Disliked: No separate showerOnly bath tub (nice big one)

A lovely modern hotel in...

Liked: The location was excellent and you couldn’t get a more central position. The staff were excellent and the hotel was clean and very modern. The service was some of the best I have encountered. The interior room was ideal and the rooftop bar had great views of the area. The restaurants and attractions were so close and this hotel was perfect as a base to explore the old part. The taxi journey from the airport was quick, easy and cheap.
Disliked: The first room we were offered was on the first floor and although we would expect some noise, there was very little soundproofing and I couldn’t get a restful sleep. Our window was a narrow street away from the tapas bar opposite. The staff responded to my request to move rooms and the new room was perfect. My wife is a sound sleeper and this was not an issue for her.

Best hotel I’ve stayed in...

Liked: Super location and the reception staff were fantastic

not completely satisfied

Liked: Thew location is superb especially if one is in seville for Semana Santa. The staff were very helpful and always with a smile on their lips and tried to cover up for misgivings. xxxxxxxxxxxxxxxxxxxxxx
Disliked: The rooms do not reflect the luxury that one expects from a 5 star hotel. I spend 6 months of the year in 5 star hotels around europe and I must say that the rooms leave a lot to be desired. Re-service, I had to report twice that my room was not cleaned and once my quilt was replaced with a wet sheet. The toiletries in the rooms are eco sustainable but not up to standard. Breakfast lacks items that can be found in all euro hotels such as plain sliced bread, bacon, etc. and the bars were always short of English Breakfast tea. Finally, in the area where my room was situated, there was a constant odour of drains.

Not recommendable

Liked: LocationViews
Disliked: Very Noisyattitude of the staff receptionSmell room to dirty water same in the elevator

Great hotel - would be...

Liked: Excellent location, particularly in relation to the Holy Week processions. The bed was comfortable and the room was clean.
Disliked: Some staff need reminding that they work in a 5-star hotel and hence guests have high expectations. Some tweaks are needed, eg when asking for some milk to make a cup of tea in our room it was like asking for the earth (and one wanted to charge 10€ for it!). Also, the design of the room meant that there was no sink for hand washing in the part containing the toilet.

Exceptional

The best Charming hotel with...

Liked: Everything about this hotel was very good and very impressive. The design and location were just perfect. The hotel is a combination of many old houses and they have done an amazing job making it into the hotel that is now. The room was extremely spacious, the bedding and bed were also good. The location is the best thing about this hotel. You simply cannot find a better location in Seville. THey also offer cava and water and really good chocolate complimentary at the reception which i thought was very attentive.
Disliked: The swimming pool was under renovation, and when asked about it, they said it was in the fine print on booking.com, I believe it is only fair to send a courtesy email informing customers of that issue. The service at the rooftop bar was very very slow. The rooms are not easily accessed. Sometimes you have to climb up a flight of stairs after using elevator, which is really inconvenient when carrying heavy luggage.