Almost Just OKAY

Liked: The location of the property was fine.
Disliked: There was quite a trek to our room, and I am disabled. Also, the room itself was not on par with other Embassy Suites we?ve stayed in. The room was dated and small. The living room furniture was really dusty, and speckles of tiny white substance was on it as well. Not cool to see something unkempt especially during the pandemic, as you immediately wonder what else may have been looked over. There was only one remote control for two TV?s in the separate areas & it had tape stuck to it. I understood why the taped message was on it but they should use something more easily removable. The first night, because there were only two people on staff (a maintenance guy, and one clerk), our check in took terribly long, and the initial person seemed somewhat nonchalant about the inconvenience. Lastly, ES is known for a great breakfast... forget about that now- no bacon, no real sausage, just crumbled meat, a McDonald?s style hash brown, and dried out French toast sticks... they will however still customize the eggs to your liking... I know the poor breakfast is due to Covid-19 but yeah it?s seriously lacking. The breakfast attendant and cook were very nice and helpful though.

Exceptional

Liked: The staff and friends
Disliked: Nothibr

Superb

Liked: Accommodating & personal staff. Nice quality atmosphere. Safe. Comfortable. Clean.
Disliked: The room we stay in needs updating. Scratches in furniture. Peeling wallpaper in bathroom. One lamp did not work. One tv remote out of 2 did not work.

No amenities I know discount

Liked: The amenities the hotel had to offer.
Disliked: It was my birthday I took my two foster kids to enjoy the day. They'd never stayed at a hotel before. I bragged for days about the pool, room service, etc. On the way there we stopped and got swim suits. Upon arrival the hotel was isolated. The front desk operator stated that it was slow. We got our key, the kids were fascinated with the elevator. We put up our clothes the loved the suite. Check out every part of the room. We changed for the pool which was the priority. Got down stairs the pool was closed. I asked the front desk she said its closed due to covid. The girls began to cry, so we went back upstairs. We then ordered room service for lunch, no room service. We left the neighboring restaurants were closed. We came back to start our pj party early. No hdmi cable in the room. We watched murder mysteries and a video on my computer. It was a very disappointing birthday I said my alarm so that we keep go downstairs for the buffet breakfast does advertise all over the hotel as well as included in my reservation email and got up that morning and there was no buffet breakfast I stated to the front desk my disappointment in regards to the stay I live 45 minutes away so I could have stayed home and slept for a little bit under $200 they charge my card but not offering me any type of discount when the amenities were the only thing we came for so basically I paid almost $200 to sleep I thought that was very unfair I understand about CO with all they had to do with let us note that due to Colbert all of the amenities in the hotel are suspended in you will be paying this money to sleep only but they did not state anything and I thought that was very unfair they didn't even offer us to come back at another time so I will not be coming back to this hotel and the kids were very disappointed on that 1st hotel experience

Very good

Very good

Very good

Disappointing

Liked: I?ve stayed at this location several times the location is great
Disliked: I?ve stayed at this location several times. I know things are different right now due to Covid but, the room stunk, tv didn?t work, the coffee creamer was rotten, and I was over charged. The staff didn?t let us know all the rules upon checking in

Exceptional