Embassy Suites By Hilton Valencia

Very good

Everyone was soo nice here...

Liked: Awesome and pretty

Exceptional

Liked: Loved the King Suite. Very comfortable and spacious.

Beautiful clean rooms, pool very...

Liked: Breakfast
Disliked: Location,lack of help from staff, pool area was very small, bar and restaurant did not open tell 5:00

Would stay there again

Liked: Wonderful faculty enjoyed everything ❤️
Disliked: The service

Rude staff, small suite

Liked: That it was close to our destination
Disliked: The front desk staff were really rude. As well as the kitchen staff. Also had a really hard time contacting from room. Called numerous times and was never answered. Had to walk downstairs or call from personal phone to get in contact with them. The suite with the bedroom and 2 full beds was also very small the pictures were deceiving. If you come here as a family look elsewhere the suite was tiny. The couch bed was a thin mattress and you can feel the springs on your back. Not a good night rest after six flags. We were also told we could only get 4 towels a day in a suite for 3 days. That is not enough for a family in the summer. The housekeeping staff were nice and accommodating.

Exceptional

Please see above statement. I...

Liked: The breakfast was good, it would’ve been nice if the time was extended to 10/11am. Usually families like to sleep in during vacation but it was hard to because we didn’t want to miss breakfast.
Disliked: Service could’ve been better. Our room was only cleaned once out of our 4 day stay. The hotel needs upgrades, curtains were torn, rust on the light fixtures, bathroom had damage in the tub, base boards dirty/dusty and so much more. During breakfast it was difficult trying to find somewhere to sit down and eat because majority of the tables were dirty or occupied. If you wanted breakfast meat you’d have to wait in a long line (omelette line). I was expecting a better stay especially for the price. The pool was also dirty, maintenance should be cleaning the pool daily if possible. I didn’t have a great experience and don’t plan to return. Also, the phone in the bedroom did not work and the time was wrong on the clock next to it.

Exceptional