Embassy Suites By Hilton Springfield Guest Reviews
Write a review
Write a review
Pedro Mon, 23 June 2025
Outstanding customer service
Liked: You truly learn how a hotel operates when something goes wrong. I arrived late and made a mistake during check-in. Without going into details, I want to highlight the professionalism and genuine care shown by both the front desk clerk and the hotel manager. Their understanding and customer-focused approach were exceptional — something quite rare to find these days.I’m not usually generous with my ratings, but this level of service deserves the highest score. Once again, many thanks!
George Sun, 22 June 2025
Exceptional
D Sat, 14 June 2025
Very good
Nicholas Thu, 12 June 2025
Very good
Richard Sun, 8 June 2025
The hotel made me sad...
Liked: Spacious
Disliked: Dilapidated, cheap, no glassware in rooms, no minibar, understaffed, no charm whatsoever, it may as well have been a truck stop
Gregory Sat, 7 June 2025
Exceptional
Anonymous Sat, 31 May 2025
Superb
Junaid Tue, 27 May 2025
Bad
Liked: Location
Disliked: False advertisement property doesn't reflect the brand
Ana Sun, 25 May 2025
Good
Joanne Thu, 22 May 2025
Pleasant
Liked: The restaurant staff was was pleasant and accommodating.