Embassy Suites San Rafael -Marin County Guest Reviews
Write a review
|3.9 miles from San Rafael centre|
Write a review
Susan M, Fresno, visiting Marin Veterans' Memorial Auditorium Mon, 15 September 2014
Overall very low regard for guest comfort. Resentful staff.
Liked: Breakfast was fine.
Disliked: Stuck in an elevator for 15 minutes while staff took care of the front desk. It wasn't until my friend threatened to call 911 that they finally came and opened the door with a crow bar. Poor service and no concern for guest safety.
Verified Hotel Guest Tue, 4 February 2020
Liked: I was glad they had a restaurant so I didn't need to go elsewhere. Loved the breakfast provided. Also, enjoyed the complimentary cocktail provided.
Disliked: I would go there again. Perhaps need better elevator when remodeling is finished.
Verified Hotel Guest Tue, 21 January 2020
Liked: We like Embassy Suites and try to stay at them when they are available. Courteous staff.
Disliked: Under major remodel. No pool, no recreation of any kind, hard to figure out where the front door is. The room we were in wasn't quite finished, maybe 90%, needs some more help getting light switches to turn on lights, and walls to look finished.
Lisa Tue, 21 January 2020
Liked: Breakfast was great, Frank was so happy every morning at breakfast. Front desk staff was friendly and helpful.
Disliked: Cleaning stuff was not friendly and the room was not clean.
Pauline Fri, 17 January 2020
Staying in a construction zone...
Jurgen Fri, 17 January 2020
Kristine Fri, 10 January 2020
Disliked: Would have been nice if I were forwarded about the construction. All that going on and still being charged those prices. Shame shame I would have stayed elsewhere if I had known.
Glenn Mon, 30 December 2019
Liked: The rooms have been freshly redecorated, not to my liking, but hipsters will like it.
Disliked: Hotel is in the middle of a major remodel, a fact they didn't disclose until we got there. Dust and paint fumes everywhere. Pool and hot tub were closed. Only one working elevstor wa always too full to use. Parking and loading/unloading bags was a mess. You'd think they would lower the rate given all these inconveniences...nope, full rate. Staff were unsympathetic.
Verified Hotel Guest Wed, 18 December 2019
Liked: The hotel was going through remodeling, but the noise level was fine. I have no complaints for small inconviniences. Kitchen staff and meals were beyond what I expected.
Bill Mon, 2 December 2019
Embassy Suites in San Rafael...
Liked: It has potential but if it was not a location required by the wedding organizer, I would never have stayed once I arrived and experienced the poor facilities.
My visit from Texas to this California location had limited options and I mistakenly assumed that this location was at Hilton standards.
This was the worst hotel I have stayed in in at least ten years.
Considering it was more than $200 per night, it was insult to injury to have to stay there.
Maybe when the major remodeling is done it will be a better value, but the employees are pretty terrible too.
Disliked: Our stay was billed as if it was fully remodeled hotel, however it was under major construction. The parking spaces were too small for a normal sized vehicle and your location employees coned-off premium parking spaces for themselves (one rode a motorcycle), forcing paying customers to pass these routinely empty spaces and walk further in the rain to your unfriendly temporary lobby. 1. The walls were thin. Could hear guests on both sides of us. Worse than a run down Motel 6. 2. The staff was not friendly at the ?front desk?, at and around the daily breakfast or while cleaning the rooms. They were generally bordering on rude at every interaction. Most seemed to harbor disdain for their jobs. Maids cleaning rooms positioned their carts directly in the middle of the walkway and then laughed at myself, my family and other guests as they struggled to squeeze by them. 3. The drinking water ?offered? near the only working elevator (which was EXTREMELY slow) was always empty. 4. The cold water in the bathroom sink did not work, so when the hot water (very hot) came on, washing one?s hands was very uncomfortable. 5. There was no sineage on the two ?construction? elevators so my daughter and I used them to get from the third floor to the ground floor only to have the doors open to a tarped construction work area. Put up a sign. 6. Construction noise went into the night and started before 0800 both days of our stay I understand that the location is under construction, but that fact eluded the employees and company that runs the location based on the poor customer treatment. Super disappointing
James Sun, 1 December 2019
Liked: Room was nice. Looked like it had been freshly remodeled.
The breakfast was great.
Disliked: Currently under remodel leaving one elevator.