We were extremely disappointed!

Liked: The room suite was large and bed was comfortable. That is the only good thing I can say about it.
Disliked: No restaurant or bar. Someone walked into our room saying it was his room. The key was given to him by front desk. The room was large but could use updating. The air conditioner made a loud noise every time it cuts off. Room 322 is very noisy from street traffic at night. The hotel gave us some bottle water for compensation for key incident. When I called to tell the manager how disappointed and unsafe I felt he ask how he could help. He said I would comp a night but he couldn?t because we used third party to book. So he gave us late checkout which we didn?t feel like that was enough. The property was very disappointing! Not sure I will book through this site again!!! We travel a lot and I must say this was the most disappointing stay. Nothing is really close.