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AustraliaEmbassy Suites Phoenix - Biltmore Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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Orlando Mon, 1 March 2021
Exceptional
Orissa Mon, 1 March 2021
Poor
Liked: Bed was soft and comfy.
Disliked: It was really cold in the room. They didnt have heat on, said they would bring space heaters but never did. Pool was suppose to be heated but it was cold. No toilet paper had to call twice for it.
Colleen Sun, 28 February 2021
Exceptional
Sheilia Sat, 27 February 2021
Exceptional
Barron Thu, 25 February 2021
Very poor
Liked: Hotel is poised for a major overhaul,lobby manager conceded. Our room had no AC/Heat, numerous power outlets did not work and the carpet was badly worn and looked dirty. We checked out the next day.
Disliked: Poor condition of everything
Verified Hotel Guest Sun, 21 February 2021
Liked: N/A
Disliked: The entire hotel had no heat. When I brought it up to the front desk attention, they informed me they turn off the heat as the temperature was only expected to be 43 degrees that night. The hotel should¿ve notified me at check-in that there was no heat.
Connie Sat, 20 February 2021
Great place! Staff super friendly...
Verified Hotel Guest Thu, 18 February 2021
Liked: The staff was very courteous and helpful. The location and the pool were very good as well. The size of the room was very nice.
Disliked: The hotel carpet and amenities are very dated. I am sure when the hotel was built it was amazing, but it is in real need of a refresh.
James Thu, 18 February 2021
Passable
Verified Hotel Guest Wed, 17 February 2021
Liked: location is great. pool area beautiful. staff was very friendly and helpful. Price was good and room size for a family was great.
Disliked: hotel is in great need of a remodel. flooring walls and hotel in general look very worn and dirty. hallway carpets all black in the middle walking path. i wouldn¿t stay again due to that fact.
