Embassy Suites Palm Beach Gardens -PGA Boulevard, Palm Beach Gardens

Exceptional

Liked: Very Clean, great customer service, excellent Suites to stay.
Disliked: .

Exceptional

Liked: Nicely located, very nice facility

Nice hotel, but probably wouldn't...

Liked: There was free covered parking. The lobby was pretty, clean and relaxing. The free drinks and snacks in the lobby was appreciated with a nice ambiance. The pool was open late and not very crowded. The rooms were updated, clean and comfortable. Room service was open late (11pm). Free made to order breakfast was good, however not enough self serve hot items. You had to wait in a long line with one cook for just a side of bacon or sausage, but the cook was quick and made an impressive variety of requests.
Disliked: Long story... Embassy Suites is usually one of our favorite hotels to stay, so we booked a two room, two double bed suite, as it was my husband, dad, stepmom and me. When checking in, we were charged $57 more dollars without explanation than what our booking was reserved for. We get up to the room to review the charges and reservation to find there was only one king bed. I go back down to ask about my room charge and to explain we needed the two beds. They were all out of two bed rooms. Snobishly the office manager, Renela I think, offered me a roll away bed. I had to negotiate our room charge as we didn't get what we booked and I was charged more than my reservation was reserved at. We settled on an amount and was told it would be taken care of..... Upon checking out, the lady, Ann I believe, told us we were all good to check out, but I had to pry to make sure the bill was only for what we settled on. It wasn't. There were no notes. The office manager had to be called just to confirm and then Ann had to put everything into the system. She however was very nice and apologetic. All in all, it wasn't what we expected and felt that in their mistake, they should have been a little nicer to make it right. Probably wouldn't stay again. Too expensive and not at a high level as other Embassy Suites we've stayed at.

Exceptional

Liked: Breakfast

wonderful stay and would definitely...

Liked: staff was exceptional...enjoyed the included breakfast and cocktail hours. room size was terrific.
Disliked: housekeeping could have done a better job cleaning the bathroom. outside of that they were very attentive in bringing additional items to the room as requested. also would recommend adding lighting at tables to the right of the bar...pretty dark when trying to read the menu and enjoy some social time.