Embassy Suites Orlando - North, Orlando

Very good

Liked: Every staff we interacted with were vey friendly and helpful
Disliked: We were there for 5 days with a 2 year toddler We never got our room cleaned We requested a cleaning on day 3 Housekeeper just brought in towel and toiletries On day 4 We were going out request a cleaning Came back to the room a couple hours lateThe room not been cleaned Around 5 pm when we were trying take a nap house keeping showed up

Exceptional

Liked: KENNETH AND DENISE LOVED THE ROOM FRONT DESK PERSONNEL NICE AND FRIENDLY

Would not stay again.

Liked: it was roomy
Disliked: Hair in the shower, a bit dated, popcorn ceiling.

pricy for the room which...

Liked: Ac didnt work it took whole night to cool , room was not cleaned to the point room 350 was very old renevation required
Disliked: Ac didnot work

A great location, definitely needs...

Liked: Starting at Reception, we were met with an unpleasant receptionist Florence who clearly demonstrated that checking customers in politely and welcoming was not part of her function. She was irritable and nonchalant about us needing to our room sorted out and rest. The key card she gave us didn?t work and we again had to go down to reception to get them to work. Definitely unacceptable behaviour from reception.
Disliked: The rooms really need a facelift. They are looking very old, bathrooms rusty and tired. The breakfast in the morning is definitely not of quality food standards, pancakes are soggy, fruit is tasteless and scrambled eggs overdone. Better to eat breakfast elsewhere

Exceptional

Superb

Exceptional

Short weekend getaway

Liked: The breakfast was good and the staff was SUPERB! The room was very big and it had plenty of sinks. The location was very close to stores and restaurants which was a plus. The atrium area was very nice and spacious.
Disliked: I didn't like that the room we got was very outdated and it could have used a little more attention to detail when it came to cleaning. I took my children to go swimming and it smelled very strong of chlorine, I ended up having to purchase a day pass to another resort because the whole point of our trip was to be poolside. I don't suffer from asthma but my chest got tight from the smell and a headache started to set in. The counter by the sink faucet was broken but functional however there were minor things that didn't render the room unusable but I feel should be fixed for aesthetic reasons. We also got a burned wire smell when the main lamp was on for a while. Lastly, we was a cockroach by the stairs leading to the breakfast area in the atrium and it was alive.