Embassy Suites Montgomery - Hotel & Conference Center Guest Reviews
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Denise E, West Point, GA Mon, 9 April 2012
We reserved our room online and chose the 2 double bed options. Family of 4 with 2 small children...reminded the worker at check-in that we had 2 double beds and we were still placed in a room with a King and pull out sofa in the sitting room. Needless for say, for those of you that have small kids- putting a 4 year old and a 1 year old in another room by the front door (which unlocks when you open the door from the inside) separated by a mini kitchen is not the best idea. The hotel had no other rooms so we had to make do- my husband spept with one child and I slept with the other. We've stayed at Embassy Suites in Montgomery before without the kids and it was great, so we were very disappointed with this experience. At least, we should have been told at checkin that our room wasn't available.
Liked: Clean.
Disliked: Staff problems - given wrong room.
Erica Sat, 6 August 2022
Good, except for 2 details
Liked: 2 free drinks at the bar and made to order omelet breakfast
Disliked: Being evacuated at 330 am for emergency alarm going off... for the 3rd time in 1 week. Having to contact the hotel because of price discrepancy on the room rate (there was someone else calling about the same thing when I was checking out, sounds like it may be a common thing with them).
Randolph Fri, 5 August 2022
Superb
Tyrek Thu, 4 August 2022
Very good
Edward Wed, 3 August 2022
Exceptional
Mary Mon, 1 August 2022
Perfect location
Liked: We arrived to a very Friendly reception.. made us feel welcome and gave us advice about local places to eat . Fabulous location for the sites we wished to visit.
Disliked: We couldn't stay longer.!
Washington Mon, 1 August 2022
very disappointed
Liked: the breakfast was awesome location was great the pool was amazing.
Disliked: the air wasn't working properly the room wasn't clean. someone has a pair of old socks under the chairplastic easter eggs were left behind the nightstandnot enough ragsthey were out of blanketsthe cable in the living area wasn't workingcouldn't accommodate me.
Cathy Sat, 30 July 2022
Nice trip but looking for...
Liked: The staff except for housekeeping was very accommodating. The snacks.
Disliked: The housekeeping staff were rude and didn't want to service our room each day as we requested . Rooms were overpriced.
Bill Sat, 30 July 2022
Very good
Nancy Fri, 29 July 2022
Overnight in Montgomery
Liked: Complimentary drinks and snacks were nice and staff were friendly and helpful with directions. A small plumbing problem upon checking into room but it was addressed and fixed immediately. Very pleased with size of rooms, we had six traveling together and we were comfortable
Disliked: We had a little trouble with directions in finding the hotel but once we got there all was fine.
Robert Fri, 29 July 2022
Bad