Embassy Suites Lubbock Guest Reviews
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|7.1 miles from Lubbock centre|
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Anonymous Sat, 24 July 2021
Liked: The breakfast!!! And the happy hour!!!
Disliked: The a/c in the rooms were not keeping the room cool - it was a little sticky in our room and we had to purchase fans
Katherine Fri, 23 July 2021
Liked: Breakfast and happy hour.
Disliked: No information about room service or the grill in the room. No creamer for our coffee in the room. Windows/doors in the room not clean. Ice makers on 3rd floor and 2nd floor didn?t work.
Sonia Thu, 22 July 2021
Liked: I like the room was spacious and clean. The breakfast was delicious.
Disliked: I did not like having to leave . The place was amazingly welcoming. The staff were awesome.
Melissa Tue, 20 July 2021
No AC and not caring...
Liked: The second night once I got into a room With ac, was cold. Room smelled like smoke. Hotel bar staff was lovely!!! My family had Jace as our waiter and we LOVED him. Hotel bar manager rude and dismissive.
Disliked: I checked in, as I walked to my room was told by maintenance man my room wasn?t ready. I had to wait in hall for my room to be ready. I entered my hot room, hoping the maintenance guy fixed something. I returned to my room at 10, to a still hot room. I adjusted temp. By 11 my room was no better. I went to front desk and reported issue, told someone would be to my room. Someone came and said give it a few but if it didn?t work in the morning they would bring box fans. By midnight I was tired and hotter. Called and told they would send Someone again but said you already did that. They offered box fans but I didn?t pay 250$ to use a box fan. They then offered a king size bed, I declined since I needed two beds. Finally at 130 in the morning I was moved to a two bed room that was cool but smelled like smoke. So unfortunately the night before my uncles funeral I wasn?t able to get much sleep. Was horrible! Then I called Hilton to complain for being charged for a room that didn?t have AC, was hung up on by customer service. Then I called again and told they would send me a refund within 30days. This is the worst customer service I have ever had.
Jim Mon, 19 July 2021
Staff needs to remember there...
Disliked: Staff was completely rude
Sharron Sun, 18 July 2021
Jennifer Sun, 18 July 2021
Alison Sat, 17 July 2021
Very comfortable. No complaints.
Liked: Bed was comfortable.
Disliked: Room looked onto interior courtyards on both sides - front door and bedroom sliding doors so unable to open curtains due to lack of privacy.
Miguel Fri, 16 July 2021
Liked: the hotel itself was amazing and all the staff and the way the hotel look and smell, the breakfast is the best one i had in a long time.
Tawna Fri, 16 July 2021