Embassy Suites by Hilton Kansas City Plaza Guest Reviews
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MR, Pacific
I was disappointed in this hotel - not good value for the money. The room was depressing; the bathroom was tiny; the staff was not helpful - I asked about spare bedding and they were unsure where it was located. The internet is an additional cost. The parking lot is confusing, and no one explains how to use the card. The whole experience was not good.
Liked: Elevator is fast.
Disliked: Older furnishings; staff not helpful.
Becky, Manhattan
We loved the 2 hours of free drinks and the nice hot breakfast. Rooms are very spacious and comfortable.
Liked: Spacious room and friendly staff.
Disliked: Pricy.
Molly C, Hannibal, MO
Liked: It was perfect for our stay. A central location within walking distance to The Middle of the Map Fest. Plenty of room (3 big beds) for my family to sleep comfortably. Great breakfast in the morning with lots of variety!
Disliked: A little pricey.
Shauntica Tue, 15 July 2025
A relaxing getaway quietness everyone...
Liked: The hot breakfast is ready to order omelette , hot jacuzzi, wonderful staff everyone was so pleasant and nice. Room was clean with soft bed most of just beautiful place to be at
Disliked: Honestly pancakes or waffle maker it was none for breakfast
Dustin Mon, 14 July 2025
Disappointing
Celina Fri, 11 July 2025
Good
Fernando Wed, 9 July 2025
Pleasant
Todd Tue, 8 July 2025
Decent stay.
Liked: Location & good breakfast.
Disliked: Beds were very uncomfortable.
Christy Wed, 2 July 2025
The staff are wonderful, but...
Liked: The staff were the best. Always inquiring about how the stay was and if we needed anything.
Disliked: This location is a very old property. The carpet was old, the rooms needed to be updated, the mattresses are in need of replacement. There are "soft spots" in the floorboards near and in the elevators that I was concerned that were not going to hold. The bathrooms in the suites are in bad need of updating as well as the furniture in the suites. The location was extremely noisy with emergency vehicles, loud cars and motorcycles passing through all night long.
Melissa Sun, 29 June 2025
Bad
Liked: Guest services
Disliked: Pool and hot tub didn’t work
Emma Sun, 29 June 2025
Great short stay hotel near...
Liked: Good price for the Plaza area, room was spacious, comfortable and cool. Impressively large lobby area, well maintained but quite dated decor.
Disliked: It’s very close to the hospital with frequent sirens through the night. The back of the hotel maybe quieter.
Mike Tue, 24 June 2025
Times Change
Liked: I always like staying at an Embassy for the managers reception and the breakfast. The room designs are great.
Disliked: I have been staying at this property for more than 30 years but have t been in at least 10 and boy has the area around it changed. We could see a homeless camp outside our back window. Loud partying into the night in and around the hotel. The staff was great and they cannot control what is around them. Definitely not the place I remember.
Anonymous Sat, 21 June 2025
Old television and stained couch.
Disliked: Raw food was out by the cooked food.