350 pound woman, in her underwear (how am I EVER going to get that image out of my head), and family (10 -15 of them) arguing (screaming) in the hallway, for an hour and a half, at 3:30 in the morning. Called security. He told them to shut up. 10 minutes later, back at it again. The next day they left and all was well. Very quiet and enjoyable stay.

Liked: Nice place
Disliked: Uncontrolled NOISE !!!

Not bad

Liked: The staff at the desk was exceptional!!
Disliked: My room had dirty sheets with stains in it and when I tried to talk the maintenance, they were rude. They don?t even greet customers or anything,

Superb

Bad

Liked: Room clean. Evening staff was friendly but not very helpful.
Disliked: Husband and I went to celebrate our 2nd wedding anniversary. What a nightmare.!!! Refrigerator didn?t work. Waited until next morning to get it replaced. Ice machines on every floor were not working. We had to go to restaurant to get our ice. They would not bring ice to our room. Room temperature was hot. Set thermostat for air on 60 degrees and the room temperature remained at 75 degrees for 2 days of our stay. The shower puller on spout was stuck could not take shower first day there. Wasn?t fixed until following day. Only 1 working elevator on front and back of hotel. Not only were guests using elevator but so was staff (maintenance, housekeeping, etc). Waited 10 minutes for an empty elevator due to occupant no. Of only 2 person due to COVID was in place. afterwards we just took the stairs to and from room located on 5th floor. And elevators were dirty. My triple band eternity wedding ring was missing when I unpacked my luggage once home that was in a jewelry box in my suitcase. EXTREMELY DISAPPOINTING STAY!!!!

Our Anniversary Stay

Liked: It was our anniversary and the staff dressed the room with flowers, chocolate, and a card.. it was so comfortable that we extended our stay for another day. We absolutely loved our time at the Embassy Suites and can't wait for another reason to book again... LoL ?
Disliked: Any small problems that came up it was quickly addressed by staff by email or in person .

Be Aware

Liked: Room was very spacious.
Disliked: The room has mold on the floor and walls in the bedroom.

All in all a good...

Liked: The location
Disliked: To he bed was brick hard ,and the shower dirty

Passable

Liked: Staff was nice and the place was clean.
Disliked: It was very cold in the room we couldn?t get any sleep. No heat was available

My stay was amazing???

Liked: The quietness
Disliked: How slow the elevators were but other then that my stay was great I?ll be back next year some time?

Awesome rooms...

Liked: Our room was very clean, which is my number one priority. When a hotel room displays ANY sign of uncleanliness, it ruins the stay for me. Our rooms were immaculate.
Disliked: Our room was so comfortable, clean and luxurious. The staff was friendly and very cordial. I enjoyed our stay.