Embassy Suites by Hilton Huntsville

Definitely stay here if you're attending a concert at the Mark Smith Hall!

Liked: Clean; staff were friendly.

Staff were extremely helpful. The breakfast was very good. Location was right next door to our event. Never even had to walk outside to get to it. Hotel is very well maintained.

Liked: Amazing hotel at an amazing price.

Liked: I've always enjoyed staying at an Embassy Suites. The rooms are always nice and clean. Although management was accommodating I was a little disapointed that my room was not ready. After waiting 1/2 hour after my arrival the room requested was not ready.

The room was wonderful. The staff was very courteous and so friendly that we wanted to hang out with them. The only complaint we had was at 10:45 P.M. - there were 6 boys who appeared to be between the ages of 5-8 playing hockey outside our room (with a hockey goal and everything). Not sure where their parents were but I opened our door (301) and asked them to go back to their room. That was very unpleasant. Everything else was great!

Disliked: Children playing in the hallway at 10:45 p.m.

Exceptional

Liked: Loved the kitchen staff. Very organized. There was a convention taking place and the cooks worked a system that was excellent in moving the lines and making sure everyone was served in a timely manner.
Disliked: The pillows were TERRIBLE on the bed in room 401. Vert floppy and unsupportive.

Good

Exceptional

Liked: The room was clean and comfortable.

This was a great hotel...

Liked: Chris and the gentleman who lived in Concord NC that checked me in were amazing. They had great customer service, attention to detail, and efficiency. The night Auditor Erica was decent. While his approachability left much to be desired, he assisted with separating my two rooms into two different payments to ensure I had an easy checkout the next morning. He repeated back the need and excited seamlessly.
Disliked: The restaurant was extremely slow. There weren’t May basic choices if you were looking for something late night.

I really enjoyed the stay...

Liked: Quiet and clean and calm
Disliked: The train sounds at a certain time

Exceptional

Exceptional

Exceptional

Worst stay I've ever had..

Liked: Its a pretty hotel
Disliked: The room was hot and the air was stale. The air conditioner wasn't working properly. When I called to tell the guest services that the air conditioning wasnt working and its 75 degrees in our room, I was offered a fan and a bucket of ice water. We were charged $30 to park my tiny car in their parking lot that wasn't even secured, and $7 for a bottle of "purified water" that my son found and opened. The water bottle was sitting next to the coffee maker so he thought it was for us. The door to the room was extremely and unusually heavy making it very difficult to push it open, much less get your luggage through the door. The hotel restaurant had bad service and bland food. We paid $75 for 2 bowls of tasteless shrimp and grits. We were never offered bread or crackers with the soup or a refill of our drinks. When I was ready to pay the dining bill, the waiter said to me "I should have told you already that this is a cashless restaurant". Since I left my credit/debit cards in the room to use cash (this hotel didn't even have a safe to put valuables in, btw), our only choice was to charge it to our room. The hotel did offer a complimentary breakfast. But I got there at 9:04 am and the employees had pulled the room barrier at 9 am and I was told they were no longer serving breakfast. They were just starting to put the buffet away. No surprise. Everything else at this hotel at this point had been a disaster. I did receive a $50 credit for the AC not working as we were checking out. The desk attendant offered to move us to another room. Which defeats the purpose as we were checking. That at least paid for the $30 parking fee and a bottle of $7 water. I am not a complainer or that hard to please. We stayed at the AC Huntsville the prior week. AC Huntsville was AMAZING. I suggest that anyone reading this go a block away and stay at AC hotel.