Embassy Suites Hotel San Rafael-Marin County/Conference Ctr Guest Reviews
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|3.9 miles from San Rafael centre|
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Susan M, Fresno, visiting Marin Veterans' Memorial Auditorium Mon, 15 September 2014
Overall very low regard for guest comfort. Resentful staff.
Liked: Breakfast was fine.
Disliked: Stuck in an elevator for 15 minutes while staff took care of the front desk. It wasn't until my friend threatened to call 911 that they finally came and opened the door with a crow bar. Poor service and no concern for guest safety.
Sylvis Thu, 13 June 2019
Would have liked access to...
Liked: Breakfast had great variety.
Primo Sun, 9 June 2019
Great location and service
Liked: Staff and the hotel was/were excellent
Disliked: The bar was only open for about 3-1/2 hours. It would have had more business if it stayed open longer.
Cathy Sat, 1 June 2019
Great place and we can?t...
Liked: The room was very spacious, and the lobby was awesome! Loved the waterfall!
Disliked: The room wasn?t cleaned as well as it should have been. There was a clothes tag left by a prior guest. We had to ask for the bathroom door to be fixed; the door didn?t lock, and the knob was falling off. It was fixed right away.
Mark Fri, 31 May 2019
Comforting in an unexplicable way....
Liked: I am comfortable here, it feels like I'm home. But, there is a lot of deferred maintenance over poor initial installation. That's disappointing especially when compared to cost. The bed was very comfortable and the room was clean, but I had no maid service at all during my stay.
Disliked: Check in staff was competent but had an edge of not wanting to be bothered. Had Caesar Salad with chicken for dinner. Chicken was wonderfully seasoned but overcooked and dry. Romaine was fresh and crisp but the dressing bore no resemblance to Caesar Dressing. It tasted like salted milk, quite runny. Ordered a N/A Beck's, received an N/A Heinecken without explanation. It was good but not what I ordered. Ordered two scoops of ice cream to take back to the room - Madagascar Vanilla which was excellent and Salted Caramel which would never be identified as Caramel in a blind tasting and had ice crystals in it... disappointing at $4 a scoop. By the way the salted milk, dry chicken salad was $20.
Dialene Wed, 29 May 2019
Liked: Spacious room and cocktail hour and breakfast
Guadalupe Sun, 26 May 2019
Disliked: Place we older than expected.... also got charged for parking when ur website said free.... this was very disappointing
Vivian Fri, 24 May 2019
Liked: Perfect location based on distance to/from my meeting.
Kathleen Thu, 23 May 2019
The Embassy suites is a...
Liked: Did not take advantage breakfast
Disliked: Paid way too much for a run down room. Do not understand the 10 dollar parking fee either? It is in an area where you basically have to drive...
James Sun, 19 May 2019
Caitlin Sat, 18 May 2019
Liked: The breakfast is great!!! Love the black out curtains.
Disliked: It was an older building so for the price I don?t think she have been as much but it was still nice. It wasn?t bad. Just outdated.