Embassy Suites By Hilton Hotel Richmond-Commerce Center Guest Reviews
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Anonymous Thu, 17 July 2025
Poor
Carol Tue, 15 July 2025
Location was good. Staff pleasant,...
Liked: Breakfast, pool and cocktail time
Disliked: First room given was not cleaned all the way. Room was 78 degrees and air conditioner could not get turned down. Given new room. Temperature was a little better but sounds like all the rooms are having an air conditioning problem. No milk available at dinner so I had to go to the gas station and buy milk for our toddlers to have.
Yolanda Tue, 15 July 2025
It was great
Liked: Location
Disliked: No complaints
Michelle Mon, 14 July 2025
Exceptional
Liked: The breakfast was great glad it was included
Disliked: The price was a little high
Anonymous Thu, 10 July 2025
My stay was good overall.
Liked: Breakfast was very good. I loved the variety of choices. Happy hoor was a hit also.
Disliked: The room looked like it needed some maintenance.
Brianna Wed, 9 July 2025
Bad
Liked: Nothing was likable about the staff. My room was hot the entire time the AC was out told front desk she said I’ll make a note of it. It never was fixed and stayed for two nights woke up to a soaking wet floor called front desk again and nothing was done
Disliked: That the AC didn’t work and the lady at the front desk was rude also I had my earrings stolen when I left out of the room
Kenisha Wed, 9 July 2025
Exceptional
Rehman Mon, 7 July 2025
It was fine but I...
Liked: It was the same as what was described in the pictures
Disliked: The exhaust fan in the bathroom was not working, which was extremely inconvenient specially when travelling with family. I reached out to the front desk multiple times to get it fixed. They sent a guy finally who told me that it would take at least a few hours to fix it and it wouldn’t be done till next day. My day was only for one day so their solution was of no use to me. Secondly, the elevator was broken and it was really difficult to go to my room on 7th floor by stairs. There were people smoking weed in almost every other room and the air stank so much.
Bhatti Mon, 7 July 2025
Poor
Holbert Sun, 6 July 2025
Exceptional
Liked: The hospitality
Disliked: The room we stayed in must of had a pet because there was pee right in front of the bathroom door