Embassy Suites By Hilton Hotel Richmond-Commerce Center

Poor

Location was good. Staff pleasant,...

Liked: Breakfast, pool and cocktail time
Disliked: First room given was not cleaned all the way. Room was 78 degrees and air conditioner could not get turned down. Given new room. Temperature was a little better but sounds like all the rooms are having an air conditioning problem. No milk available at dinner so I had to go to the gas station and buy milk for our toddlers to have.

It was great

Liked: Location
Disliked: No complaints

Exceptional

Liked: The breakfast was great glad it was included
Disliked: The price was a little high

My stay was good overall.

Liked: Breakfast was very good. I loved the variety of choices. Happy hoor was a hit also.
Disliked: The room looked like it needed some maintenance.

Bad

Liked: Nothing was likable about the staff. My room was hot the entire time the AC was out told front desk she said I’ll make a note of it. It never was fixed and stayed for two nights woke up to a soaking wet floor called front desk again and nothing was done
Disliked: That the AC didn’t work and the lady at the front desk was rude also I had my earrings stolen when I left out of the room

Exceptional

It was fine but I...

Liked: It was the same as what was described in the pictures
Disliked: The exhaust fan in the bathroom was not working, which was extremely inconvenient specially when travelling with family. I reached out to the front desk multiple times to get it fixed. They sent a guy finally who told me that it would take at least a few hours to fix it and it wouldn’t be done till next day. My day was only for one day so their solution was of no use to me. Secondly, the elevator was broken and it was really difficult to go to my room on 7th floor by stairs. There were people smoking weed in almost every other room and the air stank so much.

Poor