Embassy Suites By Hilton Hotel Richmond-Commerce Center

Bad

Liked: Nothing was likable about the staff. My room was hot the entire time the AC was out told front desk she said I’ll make a note of it. It never was fixed and stayed for two nights woke up to a soaking wet floor called front desk again and nothing was done
Disliked: That the AC didn’t work and the lady at the front desk was rude also I had my earrings stolen when I left out of the room

Exceptional

It was fine but I...

Liked: It was the same as what was described in the pictures
Disliked: The exhaust fan in the bathroom was not working, which was extremely inconvenient specially when travelling with family. I reached out to the front desk multiple times to get it fixed. They sent a guy finally who told me that it would take at least a few hours to fix it and it wouldn’t be done till next day. My day was only for one day so their solution was of no use to me. Secondly, the elevator was broken and it was really difficult to go to my room on 7th floor by stairs. There were people smoking weed in almost every other room and the air stank so much.

Poor

Exceptional

Liked: The hospitality
Disliked: The room we stayed in must of had a pet because there was pee right in front of the bathroom door

Exceptional

A tired property that unfortunately...

Liked: The entertainment area in the centre of the hotel was inviting and comfortable throughout our stay. We enjoyed the location, as access to downtown was simple and easy.
Disliked: The rooms were not as clean as we expected, and quite sticky even after room service. The property is showing signs of age and there were a number of water leaks throughout the building. We wanted to try out the pool, however the water was quite murky, so we did not proceed.

Disappointing

Liked: The staff tried to be very comforting.
Disliked: There was no air conditioning. I had to get them to bring box fans in the room. It was soooooo hot!

Bad

Liked: Breakfast
Disliked: Very dirty, the AC did not work, very bad experience