Embassy Suites Hotel Phoenix-Tempe Guest Reviews
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|3.2 miles from Tempe centre|
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Hatim Wed, 6 February 2019
Glen Tue, 5 February 2019
Liked: Always love the breakfast and the staff
Disliked: Tried to get the room heated but the blower only blew out cold air. Other than that the stay was very pleasant
Samiii92 Sun, 20 January 2019
Hyden Fri, 18 January 2019
Awesome place to stay
Liked: Everything was great. Love the location
Robert Mon, 14 January 2019
Disliked: Furnace in room the first night didn?t work.
Lois Sat, 5 January 2019
It's in a good location....
Liked: The free shuttle service around Tempe. The drivers are excellent.
Keith Thu, 3 January 2019
Liked: The staff is great
Christine Wed, 2 January 2019
Liked: The included breakfast was substantial and the food was good. The rate was really good, I thought low for an embassy suites by Hilton but it may be because of the issues I note below.
Disliked: Our room was clean upon arrival, but the extra blanket in the closet was filthy when we pulled it out of the zippered bag in the closet. Very obviously soiled so why someone put it away that way was a mystery. We stayed 3 nights. The first day no one serviced our room. We were up and out early and back late, no sign left on the door. We just got skipped. Another mystery. We called down to housekeeping to-request a new blanket and fresh towels and coffee for the next morning. Left a voicemail.. after 45 minutes we called the front desk and was told they?d send some right up. After another 30 minutes we called again and was told there was only one person in housekeeping and she was busy. She?d get to us as soon as she could. So we had to wait up until she arrived, which was after 11pm. The next day our room was serviced, but no refills on the shampoo or coffee. We just did without the next morning and checked out. The property itself seems to be in fair condition. Some parts looked great, some questionable (water stains on the ceiling, SLOW moving drains. The beds were uncomfortable, but I know that is a matter of preference. But the housekeeping issue is totally manageable. I don?t know if they are understaffed or if the standards are just that low. I was very surprised for an Embassy Suites by Hilton. Definitely did not live up to its reputation and we will not stay in their Tempe location again. Very disappointed.
Ann Mon, 31 December 2018
Liked: Love this place, staff, room, everything was amazing!!! They were friendly, happy hour was fabulous! Great appetizers, the bartender even remembered us from our last stay, amazing. Breakfast was great. Room was amazing.
Disliked: Not enough seating during happy hour.
Andrew Thu, 27 December 2018
Liked: Staff was friendly and helpful.
Disliked: Property was nice but it is old. Rooms could use a little updating.