Embassy Suites Hotel Indianapolis-Downtown Guest Reviews
OVERALL AVERAGE SCORE:
GOOD (3.9 out of 5)
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| 0.2 miles from Indianapolis centre |
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Dennis P, Oak Park, visiting IU Natatorium at IUPUI Mon, 4 December 2017
Every Embassy Suites employee I encountered was amazing. Needed to switch rooms because of construction noise - no problem, it was handled quickly without an issue. Needed a late check out time for Sunday since my son was racing in the evening and he needed to eat and sleep before finals - once again, no problem. Wished my son good luck. It was all the little things like wishing my kid good luck that made the experience better than I expected it to be. Now I need to let Embassy Suites higher-ups know directly just how great their staff were during our stay.
Liked: The hotel is currently under renovations but the staff do an amazing job keeping the noise and dust from construction to a minimum.
Disliked: I expected the rowdy Big 10 Championship fans to be very loud when they returned but the staff once again did an amazing job in controlling the situation for us swim parents.
Terri, Illinois Mon, 27 August 2012
Hotel great; room great; breakfast great; happy hour great. It was perfect location and everyone was so helpful!
Liked: Yes!
Frank Sun, 10 February 2019
Ok visit
Liked: Convenience to everything through the cross walks. Breakfast buffet was good. The shower was huge and,good hot water.5:30-7:30 Happy hour awesome.
Disliked: Parking was 28.00 a night. Booking.com said, free. The entrance is very hard to maneuver. The window sills were sopping wet from condensation. Had to wipe it off for our grandson to look out the window. We stayed 2 nights only 3 towels never got anymore when asked for.
Tiffany Sun, 10 February 2019
Good
Liked: Free breakfast was good rooms r great size love all the sinks an the mini kitchens
Disliked: The pool is a mess not clean not warm hardly any towels water all over the floor just a mess we were also disappointed we couldn?t swim with the kids before bed
Jessica Sun, 3 February 2019
Very good
Liked: The ammenities were great. hotel was very nice very clean and very comfortable. breakfast and snack bar were great. room was clean and very nice.
Disliked: The front desk staff could not have ruder if they tried. I could never get through on the phone to anyone. They were demeaning and unhelpful.
Madeline Sat, 2 February 2019
Exceptional
Anonymous Thu, 31 January 2019
Exceptional
Linda Sun, 27 January 2019
Superb
Teaonus Sat, 26 January 2019
Everything I wanted plus more.
Ashley Thu, 24 January 2019
Value is great, but its...
Liked: Breakfast is amazing! The rooms are a great size, very spacious.
Disliked: The price on booking.com didn't not match the price that I paid when I got there. At checkout, I received 2 different receipts with 2 different prices on it. Check-In was bad. They sent me to a room that had other guests in there. No rooms were available after I called beforehand to get an early check in.
Jayaun Thu, 24 January 2019
Exceptional
Rita Tue, 22 January 2019
Passable
Liked: Room was nice, the omelet lady was the only bright spot at breakfast.
Disliked: Wish bathroom doors had locks, service was slow at restaurant and food was not great, especially for price. The entrance with escalator just seems dumb and I?d rather have elevator. Ten parking garage is very difficult to navigate, I actually saw a guy going the wrong direction and he could not figure out how to exit. Free breakfast isn?t really a thing - way too many people and not enough space for it to flow well, just proved way to difficult to actually try to go eat after the first day. Food choices at restaurant not good. Coffee was terrible.
