Every Embassy Suites employee I encountered was amazing. Needed to switch rooms because of construction noise - no problem, it was handled quickly without an issue. Needed a late check out time for Sunday since my son was racing in the evening and he needed to eat and sleep before finals - once again, no problem. Wished my son good luck. It was all the little things like wishing my kid good luck that made the experience better than I expected it to be. Now I need to let Embassy Suites higher-ups know directly just how great their staff were during our stay.

Liked: The hotel is currently under renovations but the staff do an amazing job keeping the noise and dust from construction to a minimum.
Disliked: I expected the rowdy Big 10 Championship fans to be very loud when they returned but the staff once again did an amazing job in controlling the situation for us swim parents.

Hotel great; room great; breakfast great; happy hour great. It was perfect location and everyone was so helpful!

Liked: Yes!

Pleasant

Liked: Breakfast and evening bar
Disliked: The trash wasn?t thrown out before entering the room and there was hair in a few places so there wasn?t a thorough cleaning of the room.

Exceptional

Good

Liked: Comfortable bed
Disliked: Daily parking fee was high

Superb

Passable

Liked: loved the room and layout. Staff was also great. They allowed us to check in at 11:00 am!
Disliked: They did not clean our room even though we were gone for most of the day. Then the next day at 3:30 p,m when we came back it still wasn't clean and had to call to have them come clean it.

Exceptional

Liked: How convenient things were
Disliked: One of the elevators wasn?t working so we had to wait 15 minutes to get on one that wasn?t full

Ok

Liked: Breakfast in the morning! Spacious rooms!
Disliked: The cleanliness of the room was not good.

Disliked: Our room was not ready and we arrived 2 hrs after checkin Our room was unsecured we found the 2nd day. A second entry, used by housekeeping, was unlocked. We paid for a unit with a kitchen but it was without any utensils.The restaur service was poor.

Great comfortable stay

Liked: Friendly, helpful staff. Close to everything downtown. Great value for your money. The rooms are clean and inviting, the beds are incredible.