Exceptional

nice hotel

Liked: Food is great. Breakfast was great. Drinks were great. Front counter staff was great. Love the hotel over all. With all the many problems I went through I can say Erica Caldwell accommodated me well. For my issue with Jean at the omelet station she gave me a 50.00 coupon for dinner. For my beach issue with the worker yelling at me she gave me 2 free chairs to enjoy. And for only pork items they ordered my family Turkey for the next morning. I didnt complain on Danielle, but I wrote her a nice note about herself and hand delivered it to her. I didn't want a confrontation. So over all a great stay.
Disliked: Omelet chef Jean works off his top jar... and my family was big (8) and because he was rushing he only made 5 and tried to push my family along. That resulted to him not getting a tip from me. I had to demand the additional 3. This is my 3rd time here and that didnt make me happy. He made me feel ashamed to have such a big party. Next issue.. during dinner my family decided to sit closer to pool. Server decided to help us with "to go" items. Granted it was 8 of us but 2 were in the pool and 5 at the table with 1 baby. We ordered 3 burgers, bake potato and fries. That's it. Nothing more not even a drink. She charged us for 18% gratuity. I didnt say anything. I know people work for their tips. But what pissed me off is we asked for ketchup and she never came back with it. I saw her 30 mins later and said hey hun you forgot us... she replied "o I'm sorry but we dont serve over there". And she walked away. I walked away in awe. How dare she rush our food out take this 13.00 tip and act like we never existed. She should have let us order from the bar or come inside etc. Danielle was all about her money and tried us as if we were animals. I was completely upset. My 3rd time here and for breakfast no other meat items but pork. That's crazy. The last thing.. the beach company for the chairs... the worker yelled at me because my son left a cup on the sand. I was literally picking up their stuff and he got in my face and yelled about the cup. Couldnt believe my experience overall.

It was good

Liked: The breakfast was good.
Disliked: didn't care for the rocks on the immediate beach

Very poor

Wish we could have stayed...

Liked: Should have had more French toast

Good

Liked: The front desk were friendly but not that knowledgeable. When I asked one of them about gust laundry room he said there is one but let me find where it?s located !!!!
Disliked: The bed mattress need to be changed. It was so hard and you can feel what inside it.

great overnight stay

Can't beat Florida in December...

Liked: Having complimentary breakfast and evening cocktails saves your guests a lot of money
Disliked: Only thing I can think of would be maybe you could change up the snacks at the evening cocktail get together

Exceptional