If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!

Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.

Please upgrade the beds and...

Liked: The staff, food and drinks.
Disliked: The bed was not comfortable! The pillows were flat as pancakes. Makes sleeping uncomfortable.

Exceptional

Exceptional

Exceptional

Okay

Liked: Even there is stress in the ambitoment some staff had a smile to share
Disliked: They hit my van against a column of concrete

Liked: Great location, breakfast.
Disliked: Pool area was subpar.

Excellent stay - will use...

Liked: The entire place was excellent. THIS is an awesome hotel in the downtown of Chicago and I WILL come here again. Their morning complimentary breakfast was awesome - fresh omlettes made your own way on the spot, fresh fruit - not at all a traditional complimentary breakfast like many cheaper hotels - it was superb, and started just in time for us to all eat before we HAD to be out the door and in a cab by before 7 am. Wonderful! Liked that there was also a snackbar happy hour in the afternoon, but we came in town for a concert and traffic had held us up by over and hour, so we missed this - but saw that many people were enjoying it - looked wonderful!
Disliked: There was nothing we didn't like!

Good

Superb