If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!

Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.

Exceptional

Liked: Access to transit for every attraction within walking distance. Magnificent Mile shopping 5 blocks east. Once again walking distance. Best thing..STAFF Housekeeping didn't bang on door early.
Disliked: Can't think of anything.. Daughters loved the place.

Liked: Staff was very responsive to general inquiries and giving directions. Room was neat and clean but tub/shower needs renovation. Fridge and microwave in room was convenient.
Disliked: Bed in room was too soft, giving me a terrible backache for the next 1-1/2 weeks.

Liked: the breakfast was more than expected -- staff friendly and helped answer any questions
Disliked: mentioned at end of our stay to manager there was mold on the bathroom tile.

Liked: Pool Location Size

Liked: The location of the hotel was excellent. We enjoyed having a Starbucks next door, a grocery store across the street, and the red line just one block away.
Disliked: Was not able to enjoy the pool and hot tub due to rowdy unsupervised teens one Saturday evening. We thought they might leave eventually but we gave up after waiting an hour at 11 PM.

Liked: Location.
Disliked: The rooms need updated. The mattress might be an original, the carpet is pretty worn, and the room could be brighter. Also, FS1 was not available to watch the Cubs game so I took my eating and drinking elsewhere.

Liked: The price, location, pool, free breakfast with a huge variety of food, clean room
Disliked: The pool could have been a little warmer

Liked: Roominess
Disliked: Food was just ok. Not nearly as tasty and varied as we've come to expect from Embassy Suites.