Embassy Suites Hotel Chicago Downtown Guest Reviews
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|1.0 miles from Chicago centre|
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Megan, Chicago, visiting Excalibur Chicago Mon, 12 August 2013
If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!
Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.
Amy Fri, 12 July 2019
Please upgrade the beds and...
Liked: The staff, food and drinks.
Disliked: The bed was not comfortable! The pillows were flat as pancakes. Makes sleeping uncomfortable.
Lois Fri, 12 July 2019
Esteban Fri, 12 July 2019
Anonymous Thu, 11 July 2019
Anonymous Mon, 8 July 2019
Liked: Even there is stress in the ambitoment some staff had a smile to share
Disliked: They hit my van against a column of concrete
Verified Hotel Guest Sun, 7 July 2019
Liked: Great location, breakfast.
Disliked: Pool area was subpar.
Colleen Sun, 7 July 2019
Excellent stay - will use...
Liked: The entire place was excellent. THIS is an awesome hotel in the downtown of Chicago and I WILL come here again. Their morning complimentary breakfast was awesome - fresh omlettes made your own way on the spot, fresh fruit - not at all a traditional complimentary breakfast like many cheaper hotels - it was superb, and started just in time for us to all eat before we HAD to be out the door and in a cab by before 7 am. Wonderful! Liked that there was also a snackbar happy hour in the afternoon, but we came in town for a concert and traffic had held us up by over and hour, so we missed this - but saw that many people were enjoying it - looked wonderful!
Disliked: There was nothing we didn't like!
AylÚn Sun, 7 July 2019
Sue Sun, 7 July 2019
Erin Fri, 5 July 2019
Disliked: Bathrooms need a little work.