Embassy Suites by Hilton Baltimore-At BWI Airport

Our staff was very enjoyable. You can't beat the breakfast buffet or the manager's cocktail party.

Liked: The bed was very comfortable. The decor was modern and the staff was extremely nice. I definitely would stay here again.
Disliked: The refrigerator didn't keep things cold but the staff would have accommodated us if our stay was longer.

Superb

Disappointing stay

Liked: Breakfast and spacious room.
Disliked: Disappointing Stay We stayed 2 nights at Embassy Suites Linthicum with our toddler and new baby, and the experience was frustrating from start to finish. The lobby had no AC, our first room had a broken bathroom, bad air conditioning, and an unpleasant smell. The pool also had a strong odor.The next morning, we were told we had to switch rooms due to a leak. Despite packing up quickly and asking for a fast swap so we could visit the zoo, we were left waiting for hours. I had to go to the lobby myself to get answers, only to hear the new room wasn’t ready. When we returned from the zoo, the new staff had no idea what was going on, and maintenance had already entered our old room while our stuff was still inside.Terrible coordination, poor communication, and zero empathy made this stay especially hard with young kids. Definitely not the relaxing getaway we had hoped for.

I've stayed at this location...

Liked: The shuttle service is reliable and a short drive between the hotel and airport. While I live near Baltimore, I enjoy staying at the hotel after a long flight and usually arrive at night and don't necessarily feel like driving home. I like the lounge/bar area and usually some interesting people there. Staff is helpful. I also like that I can leave my vehicle there for long term parking which is cheaper than long term parking at BWI.
Disliked: During my last stay, I enjoyed the breakfast that's included with the stay at the hotel. While it's nice they make omelettes, etc. to order, the line gets long quickly and takes a good while to get your turn. Seating for breakfast gets full quickly.

Good stay, reasonable cost and...

Liked: Breakfast good. Reception staff a little stiff. Not rude but not very welcoming. The ride from airport good but need some clarity about where to wait for limo. A couple of calls to hotel gave two different sets of pick up points. Staff also need to realize that visitors may not be familiar with local terminology, eg gates, doors or pick up numbers.
Disliked: Limo service, parking long term. Overall nice facility.

Very good

Liked: We stayed at the hotel because it was convenient to Camden Yards. The shuttle to the light rail was a nice addition so we didn't have to drive to the ball park.
Disliked: When we got back to the light rail station from the game, we called the hotel to request a shuttle pick up as instructed. After waiting 40 minutes for the shuttle I called back to check on the shuttle. I tried calling three different times but the phone was never answered. After an hour we requested an Uber back to the hotel. It was quite disappointing.

Exceptional

Very good

Good location and clean facilities....

Liked: Location was great. They free breakfast and complementary drinks during happy hour. Ty e free parking wa a plus,
Disliked: The common areas such as the hallway, lobby, and dining were hot. I guess something was wrong with the air it it wasn’t working. Walking in from the heat into a hot lobby was uncomfortable. The person that checked me in did not greet me. She stood there looked at me, looks like she was eating something. She asked for my ID and card and took it with the day hand. Other than her, the staff was nice.

Disappointing