Embassy Suites Flagstaff Guest Reviews
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|0.9 miles from Flagstaff centre|
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David Sat, 14 November 2020
Liked: Location was the best part of the whole experience and thefirst day we were there the night evening receptionist at the time was extremely helpful in trying to get our room to be exactly what we wanted even though I added on a day and was extreme
Disliked: The room was extremely dirty the couch had stains all over it it looks like somebody had taken a bath of wine on the sofa. And when we notified the front desk of the stains all they said was that they were going to swap them out soon which was not helpful
Sarah Sun, 25 October 2020
Liked: It felt so private. Staff was excellent.
Disliked: It would have been nice if they had room service. Even if it was just for drinks.
Richard Tue, 20 October 2020
It's all in the above...
Disliked: When we got there, there was a seal on the door that it was clean but when we went in there was a used soap in the sink, a dirty towel & a qtip on the floor. I called the desk and they said someone would be up. NO ONE CAME. Then in the morning we went down for breakfast. Didn't know about the breakfast to go that was understandable and we asked about coffee the guy said across the street or down at Starbucks. We said no, then he said there is coffee in the room. We went back into our room and NO COFFEE...... Oh and there were 2 keys on the counter when we got there. That whole thing still baffles me. NOT HAPPY about the experience at all. Plus at 1:00 AM someone was banging on our door trying to get in. Maybe it was the people who left the keys on the counter. Just not happy about the whole experience. I don't feel like it was up to Embassy Suites standards
Daisy Mon, 19 October 2020
Disliked: The kerig wasn√Ę‚?¨‚?Ęt working
Louisa Mon, 19 October 2020
Disliked: Staff wasn?t wearing masks / half the time weren?t at the desk/ put us in the ally- back of hotel/ no one informed us of the construction- having triplets and traveling is hard and then not being able to sleep made the trip SUCK!!
Angel Sun, 18 October 2020
Marcia Sat, 17 October 2020
Liked: Pool area was nice, well kept. Only put 4 towels out at a time. Facility was clean inside and out. I felt condfident about covid disinfection.
Disliked: Breakfast was a joke. Same thing both mornings. Chocolate muffin smashed, Fruit cup, fruit bar and small bottled water. More sugar than I would care to give my familly. Other Embassy Suite site offer 1 hot entre. Morning front office staff female less then friendly about having to go to kitchen area to retrieve enough bags for both my rooms guests.
Nicholas Fri, 16 October 2020
Not worth the price.
Liked: The location was nice.
Disliked: Staff generally seemed upset and unfriendly with every encounter. Definitely not as happy as staff at the Drury Inn up the road where we had some friends staying. Also breakfast sacks were awful while breakfast and drink were being served at the Drury Inn. What a disappointment to pay a premium price and receive a bare minimum experience.
Tracy Wed, 14 October 2020
Aliaksei Sat, 10 October 2020
Disliked: The girl on the front desk was so charming, so unfriendly. I have rarely come across such beauty and coldness. It was embarrassing ...