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Embassy Suites Cleveland-Rockside eeef
Embassy Suites Cleveland-Rockside, 5800 Rockside Woods Boulevard, Independence, OH | Area: Independence
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3.95
HOTEL RATING: 
GOOD
3.95 out of 5 (246 Ratings)
1.5 miles from Independence centre
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Hotel Description
Free breakfast and Wi-Fi are just some of the reasons why the top-rated Embassy Suites by Hilton Cleveland-Rockside is an area favorite among Our guests. The eight-story property provides separate living areas and sleeping areas flat-panel TVs wet bars mini-fridges sofa beds and free Wi-Fi in all of its 271 rooms. The atrium-style lobby is home to the hotel restaurant and lounge where a free hot breakfast is served each morning and a manager's reception with complimentary drinks and snacks is held. Get in a workout in the exercise room swim in the indoor heated pool and check in with the office from the business center. Airport shuttle service is free and parking is available for an extra charge. The Embassy Suitesis less than 13 miles from downtown Cleveland and Cleveland Hopkins International Airport. It's nine miles to Progressive Stadium and Quicken Loans Arena and 10 miles to the Great Lakes Science Center. Both the Children's Museum and the Cleveland Museum of Art are 13 miles from the hotel.

Check-in time: 15:00   Check-out time: 12:00
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1 room
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2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
w
Non Smoking
q
Accessible
j
Free Parking
A
Business Center
r
Pets Allowed
Other Amenities
` Airport Shuttle
` Restaurant
` Laundry
` Room Service
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Smoking area
` Dry cleaning
` ATM/cash machine on site
` Wheelchair accessible
` fitness center
` shuttle service
` All Spaces Non-Smoking (Public and Private)
` Baggage Storage
` Complimentary breakfast
` Facilities for Disabled Guests
` Family Rooms
` Game Room
` Indoor pool
` Safe
` Vending Machine (Drinks)
` Free WiFi
` WiFi in Public Areas

Embassy Suites Cleveland-Rockside Guest Reviews

OVERALL AVERAGE SCORE: 
GOOD (3.95 out of 5)

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4

Very Good - 4 out of 5

Allashay Mon, 1 June 2020

Very good

Liked: I liked everything
Disliked: I didn?t like the night shift lady

5

Exceptional - 5 out of 5

Gay Mon, 1 June 2020

Visiting Family

Liked: The staff is always friendly and helpful. I always sleep well, good beds!

4.5

Wonderful - 4.5 out of 5

Alex Wed, 4 March 2020

Superb

Liked: Breakfast

5

Exceptional - 5 out of 5

Latonya Sat, 22 February 2020

Exceptional

5

Exceptional - 5 out of 5

John Fri, 14 February 2020

Superb

Liked: Everything and everybody was exceptional
Disliked: I Loved everything.?

4

Very Good - 4 out of 5

Verified Hotel Guest Sat, 1 February 2020

Liked: Love that the breakfast buffet and happy hour are included with overnight visit. Both were very good. Staff was friendlier and more attentive the first night and were tipped nicely for their effort. Not as attentive or friendly the second night.
Disliked: First room:key card did not work, had to take it downstairs to be re-scanned. Then had to request another room due to loud AC unit outside window.Then I found a $20 charge to our card for overnight parking on the premises! Where else was I going to park!

5

Exceptional - 5 out of 5

Daliesha Fri, 31 January 2020

Exceptional

Liked: Cleanliness and great breakfast
Disliked: N/a

3

Pleasant - 3 out of 5

Anonymous Fri, 24 January 2020

Overall stay was good. Next...

Liked: The breakfast was great, made to order omelets were a plus. The new renovations were nice as well. The room was comfortable and the restaurant served good food and a reasonable price. The free reception was nice also.
Disliked: The parking was terrible because of too many events. I paid for parking but still had to park off the property. It was noisy and staff didn?t respond well to complaints. I also didn?t get my points they said they were offering due to the construction.

0.5

Poor - 0.5 out of 5

Kara Tue, 21 January 2020

Not a good experience -...

Liked: The beds were good - however when we requested a pillow for the pull out sofa (there were none) we were told "We'll see if we can find one". Breakfast was great - and the people that were working in that area were very nice.
Disliked: The hotel was out of control. Hockey tournament - but they did not require parents to sign an agreement that children would not be running through the hotel (like most hotels. Hotel staff very rude when called to complain. Manager had no clue how to handle the situation. Michelle (desk on Saturday night) was rude - needs to learn how to work with the public. When my daughter asked if we could have a later checkout because her daughter wasn't feeling well, Michele screamed in to the phone' "No, you can't!" and slammed the phone down".Mayor's Ball was on Saturday night. Paying customers at the hotel had to park in the Kent State parking lot and walk to the hotel. (The valet service was parking the cars from the event in the hotel parking lot). When one family complained about the chaos they were told "Well, you should have seen it on New Year's Eve." It's too bad HIlton has put so much money into this hotel, but the people running it are doing a poor job.

1.9

Poor - 1.9 out of 5

Mark Fri, 10 January 2020

Poor

Liked: Location was okay
Disliked: Dirtiest hotel I have ever stayed in. Last time I will ever stay here.

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Embassy Suites Cleveland-Rockside 5800 Rockside Woods Boulevard, Independence, OH